I am new to music! From the initial phone call and speaking to Tom I felt a sense of customer care. That lead me to walk in and meet the team and eventually make the purchase. The entire crew (Tom, Logan and Brant) were extremely friend through the entire process and believe me, I asked a lot of crazy questions being a newbie and they always made me feel ok and went above and beyond.I highly recommend Menchey, not for Menchey but for the customer service the team provided. They rock!UPDATE: Weeks after trying to learn the sax I struggled with it; is it me, is it the sax? During that time Logan was very helpful to help me identify that it is actually my embouchure. He played my sax like a champ and it sounded great. He let me play his sax and I made some of the same squeaks I did with mine!This level of going above and beyond even after a purchase just reflects what this team brings to the table for Menchey Music. If they were not trained to provide this level of customer Service then Menchey should learn from this team! If they were trained to provide this level of customer service then hats off to Menchey Music -- keep on rocking!

We rent an instrument from Menchey’s and my daughter just moved up to the next size. We went in today to get the new size and Logan took great care of us! Gave us all our options and explained everything clearly. He was super friendly and helpful!!

Bought a Ukr and a music stand. Both were wonderful. My daughter began trombone lessons at elementary school, my wife plays clarinet and I’m a former music teacher.The quality of products at this store are high and the sales people are pretty friendly.My 4 year old was acting hyper in the store but everyone remained calm.

TOM!!! GIVE TOM A PROMOTION!! went in for strings, and left with a guitar! This dude is magic! Thanks Tom!

Wow. Stress free experience even with two sons in tow. Rachel at the front desk took care of everything. Scheduled lessons times to coincide with each other . Let the boys enjoy trying out instruments of choice . Even played an incredible piece on the piano for my kids to witness. ( with a tiny bit of coaxing from mom) I have no desire to try any where else. Thanks for a great experience for our family.

After stopping at Coffee Music and being made to feel as if I was inconveniencing them, I headed over to Menchey where we meet Tom. He was very helpful, and answered every question with a smile and more detail then I had asked for. I ended up buying 2 Fender guitars for my daughter and I. After that experience, this will be the only place I go in the future for my instrument needs.

Guys were super nice and patient with all my questions. And I had a lot of them. I was there Monday of this week. Westminster MD location.

The people who work here are warm and personable. The store is clean and cozy. I bought a wonderful bass amp that was on sale thanks to the help of the knowledgeable employees.

The Staff were very helpful in helping me find what I wanted at the price that I wanted! I will definitely be going back!

I rented a tenor saxophone from Mencheys; very knowledgeable staff, friendly, and a good deal. Would recommend.

All the employees there are so kind and will provide as much help as you can get. I recommend coming here for any instrument.

The employees there were super nice and very very helpful, i recommend to go here!!!!

This place is very nice, Ill most definitely suggest this place to my friends!!

Ive taken two of my guitars here to have truss rod adjustments done, and both times they have either come back worse or exactly the same. I would not reccomend this place for any kind of repairs.

It has great quality instruments and service.

Great service and amazing prices on acoustic guitars

Excellent!