Such an amazing experience!! Staff was so nice and helpful! Had a facial done by Natalie She was great

I just got a call cancelling AGAIN, less than half an hour before appointment.Two times in one week? You must be kidding. I would expect the quality of students to be much higher. I guess not. I’m not sure I would want to trust your students to cut my hair.I do not plan on using Aveda services, salons or products again. I will be sure to tell all my friends to not book with you. And will review appropriately in social media.I planned my entire week around this appointment.I’m sorry you are so disorganized and have such poor quality students.

They canceled twice in ONE week. I would not trust students this irresponsible to cut my hair if they call out twice in one week. I planned my whole week around it, so not happy.

I’ve gad my hair colored here multiple times in the past and have always loved it. The stylists and the service this institute provides are amazing. The actual reason for this review is simply to provide feedback on my most recent interaction with a receptionist. Consider that English is my second language.I called today (4/7/21) at 10am to make an appt for my husband and me.The woman who answered my call asked some questions that were delivered quickly and I couldn’t understand completely, so I asked her to repeat. I asked two times and the second time she let out a loud sigh like she was annoyed with being asked to repeat her question.I found this very unprofessional and disrespectful. These types of behavior need to be called out so that they can be addressed by management, especially when these attitudes come from a person who directly interacts with customers.The experience was unacceptable and I hope this front desk receptionist can learn to be more empathetic in how she interacts with others that may want a service there, specifically with those where English is not their native language.

L.O.V.E. IT! New location feels cozy. Instructors and students listen well, Im glad I keep going back. Shout out to Aisleen and James- You both are excellent stylists!

I showed up for my appointment that I had scheduled a month and a half out for foilayage and I a cut and the receptionist told me that I did not have an appointment scheduled. She asked me to wait in the corner while she checked in other clients. After assisting other clients, she looked into my reservation further and contacted the call center who said “I called on Thursday and canceled my appointment because I had lost a loved one.” I had made no such call-they said they must’ve gotten the name wrong, but made little effort to fix the situation and get me rebooked. Such an upsetting and completely unprofessional experience.

Great experience! I came in with a pretty unique hair cut that I wanted and also messed up hair from cutting it myself for months. Larissa did a wonderful job listening to and cutting what I wanted. They have constant feedback from their instructors here too, so even if the stylists aren’t sure at first- it will be great.

Very professional and friendly atmosphere. Feel very relaxed after my 60 minute facial.

Ever since I moved to Seattle six years ago, I’ve been trying to find a quality haircut for under $40 and I finally found it! My stylist Renée was great and very professional. She checked in to make sure that the cut was what I was looking for and her instructor checked her work. The scalp massage 💆🏽 was great. I felt like I was in a fancy salon but only paid $25.00. The people next to me getting their hair cut also seemed very happy with the outcome.

$45 for a 60 minute facial. The students and teachers are super friendly and mindful.

I have never, ever, not once, had a less-than-stellar experience here.its affordable, the students are always just bananas talented, and everybodys super personable.

I had a really great experience having a haircut at Gary Manuel Aveda Institute. Ms Gregg and her instructor completed it in a very professional way and made me feel very comfortable all the time. I brought a picture of the idea I had in my mind. It was a pixie cut and it required to cut quite a lot of hair. It was a fun challenge and they went through the process sharing every step and decision with me. The communication between us was fluid and we enjoyed the process. Im so happy with the result and being able to help Ms Gregg on her learning process at the Institute. I wish her a very successful future as a stylist!

I made an appointment for highlights a couple of days before a wedding I was in and after spending nearly 3 hours at the salon, my hair looked exactly the same as when I went in. The student was sweet and apologized for the lack of highlights but noted that she wondered if the highlight color was too dark, only to be told by her instructor that it would be fine. She assumed they wouldnt charge me but I was told by the instructor that I could either come in within 2 weeks to try again or be charged half price. I wanted the highlights for a wedding and wasnt planning on keeping them up after it so I declined spending another 3 hours at the salon the following week but also expressed my disappointment in paying for my hair to look no different. They landed on charging me $20 for supplies because thats what they charge for a shampoo/style. I guarantee you my thin, short hair did not use $20 of shampoo and hairspray. Very disappointed in their policies that take advantage of people who are okay with letting students practice on them. Being disappointed in the end result is one thing, having literally no change in your appearance after spending 3 hours at a salon and having to pay for it is another. Also, both times Ive been there, they told me to fill out a card for two complimentary services (like a hand massage, aromatherapy, etc.) and both times none of the services I selected were done. What a strange practice. I wont be returning to this salon. If you decide to go, ask the instructor to really talk you through the process to make sure youre not going to be charged for something youre not happy with.

I went in to fix a previous haircut that I had done somewhere else. My experience was fantastic. The students are very enthusiastic and unafraid to ask their instructors and other students for advise and recommendations. I felt very comfortable explaining what I wanted and asking for recommendations for a better look. I left with an incredible haircut, a great product to use, and a wonderful overall experience!!!!

Ive gotten many a haircut from people who didnt know how to work with thick hair, and I am so pleased with how my hair looks after I got it done here!My stylist was Ray, she was super sweet and knew exactly what I wanted. She took the time to style my hair after she was done cutting it. Yall made me feel so welcome and I will definitely be returning when I need another haircut.Also, as a student, the services are so affordable!

One of the best salon experiences Ive ever had! My stylist was Desiree and the learning helper was Parker. Both were extremely professional and very nice. Desiree did an great consultation and took everything I said into account. I wanted a trim to take off all the damaged ends I had and to have my hair just look much healthier. She explained each product she was going to use and why. The cut was amazing and everything I wanted. The whole experience was great and I would definitely go back to see Desiree.

Excellent place to get a Senior student to cut and Style your hair. I have never been disappointed.

I took my daughter for a back to school haircut for her first day at a new school in a brand new city. I purposely took her somewhere I felt confident would provide the fun, funky style she was hoping would help her fit in. We waited an hour, then had a long, detailed conversation w/the stylist and instructor about her haircut. We all agreed on the style, then the student spent over 2 hours cutting very little hair, and the end result was a crooked, shapeless, unremarkable haircut which looked almost exactly the same as when we started - with the exception of the previous cut (which was very cute but had grown out) being destroyed and bangs which were nothing like what we wanted and discussed. When the instructor came over to see the finished product she either honestly completely forgot the entire conversation we had about the style, or played it off very well that she thought the stylist had done a great job. After having sat for over 3 hours my daughter just wanted to get out of there, and was too embarrassed to say she didnt like it, but she was devastated. I offered to take her back and ask them to fix it, but she didnt want to sit through that again ... I dont blame her. They also completely forgot about the complimentary services they had offered when we arrived. I get that theyre students and its cheap, but for the amount of time and money we did invest, I expected much more. They were all very nice, but I think it should have been overly obvious to any of them that this was not only nothing like what we had asked for, but just a bad haircut in general. For that reason, I have no faith in their ability or integrity. VERY DISAPPOINTED!!!

Courteous, kind & professional staff & students! Would highly recommend.

First- THIS IS A SCHOOL!!! And they do a wonderful job. The students are on it, the instructors are on it. And because it is a school, they have VERY inexpensive, good-to-great quality haircuts, colors and permanent waves (and more that I havent experienced). For anyone to give a poor review for lack of timeliness or a busied atmosphere, I say you have a lot of nerve, you cheap bastard. LOL. My first visit was to be a model for a perm (something I was very unsure about, but I figured I could always wash it right away)... Logan and her partner did a fantastic job. It took a long time, but it would have taken a long time anywhere. And because it is a SCHOOL, the instructor needed to come by and check the work, something I support when having a process two students had only done on a plastic head until then. Still looks awesome.Again I say, if you want the same exact experience as you would have at an 800.00 day spa, pull your head out. These students are here to give you a great experience WHILE LEARNING AND BEING GRADED.

I have been getting my haircut here for some time. My haircut experience has been from satisfactory to excellent. The drawback is the reception staff’s phone manners and helpfulness is terrible.

Excellent combination of price + quality. I feel confident taking my hair here and will definitely return. The first time I came I got a double process (bleach + dye) on my more-than-3-foot-long hair and they did a gorgeous job. A beautiful, rich shade of purple, and the students working on me were really excited about it, which made me feel great. The second time I got a haircut + double process, again with great results. As reflected in other reviews, the work can take a long time, so park somewhere you can stay awhile.

I have had a foil and cuts from Chandler at Gary Manuel Studio, and she is absolutely fantastic. She has fun ideas for my hair, but also matches it with my more conservative and low-maintenance style. The salon itself is very friendly and welcoming. I like that the ambiance at the studio because it has the feeling of a salon, but isnt stuffy and has a casual, fresh feel to it. It is also a more affordable option than the salon itself, which is great for my student budget, but I dont feel like I sacrifice quality because Chandler has been through all the same Gary Manual training, and will likely move up to the salon at some point soon. I highly recommend Gary Manuel Studio and Chandler for anyone who wants a great, affordable cut and color in the city!

I always receive excellent services when I visit Aveda. Its a pampering highlight of my month. I enjoy the fantastic head massages, their herbal teas they offer clients and thepersonalized care and expertise I always receive. They always know hot to cut and straighten my very short and curly hair :) I feel pampered and confident as soon as I walk out of there. Ask for a student who has been there for longer than 3 months. And book an appointment when you have time and remember to be patient - theyre also learning! Great place and great teaching school! :)

Whenever I have the time and money, this is where I like to go to get my hair cut, colored or have a spa day. The students and faculty are always very nice and friendly. I have never had a bad experience and my hair always looks great when they are done. I like that I feel pampered when I go there. Love the products as well.

Excellent communication and help with reservations!

I have been going to Gary Manuel AVEDA Institute for years to get my hair cut. I always walk out happy. The senior students are wonderful and the instructors supervise and double check their work. The Atmosphere is great. They offer you a drink when you come in. Great Value. I have curly hair and they can make it straight. I always get so many complements after I leave the spa. I just wish I could do what they do to my hair. There products are wonderful too. They dont push them on you but if you need something new they help you out. I always buy there product because they work and they are wonderful. If you want good value come here. Ask for a senior student.

Ive received consistently phenomenal service at the salon for the past 6 years Ive been visiting it.I started with Heather who was magical with color and with a razor cut.Ive had difficulty in the past finding technicians who can cut my short female hair to my liking.Heather hit it perfectly.Ive since switched to Ashley who is a bit newer to the salon. But dont let her relatively young age fool you.She is extremely perceptive on cutting and coloring my hair exactly how I like (even if I dont know exactly what I want!).Shes so easy to talk to and Ive loved each color and hair cut shes provided.Make an appointment at this excellent salon, you will not be disappointed!Diane

Ive gotten my hair cut, dyed, permed...so many styles have been thanks to the awesome students at Aveda. I have never been disappointed with the services I got here. The students are so talented and the services are so reasonably priced with professional finish! I would recommend here for beauty treatments, too!

I have been a regular at GM Aveda Inst. since 2008. Even though they are all students I find the staff very professional and mostly knowledgeable on all aspects of hair and aesthetics. Except one time, I have always had great haircuts, wonderful suggestions on style and at home care. I have also experienced their spa services and I am a fan. the whole experience always makes me feel very special and cared for. The only suggestion would be more options for hairstyle for women of asian origin :) Keep up the good work.

I love walking into the shop - it smells good and the staff is friendly. I count on my cup of tea to begin the relaxation. I usually indulge myself and my girls with facials or other treatments, though I have had a seriously awesome shampoo and blow-dry here too. Youll love the product recommendations and your skin will glow.

I visited this Spa for the first time this week. I had a wonderful body scrub and then had my haircut. It was a wonderful experience. My hair stylist, Asyah, did a fabulous job! She was so attentive and precise! I have very thick hair and she was so patient! I think this was the best haircut I have ever had and I go to nice salons. I live on the East Coast and am already looking forward to coming back sometime in the future. This is the best kept secret in Seattle!

Ive gone here before and gotten a wonderful haircut. This time though it was horrible. She cut it 6 inches shorter than I asked for. I shouldve paid more attention but it is hard to see what is happening behind you. Her instructor seemed only concerned about the technicality of the cut not if it matched what was asked for. I would think it would be just as important to listen to your customers as is it to know how to cut hair. The more I look at my haircut the more I hate it.

It is a great deal - plan to spend a lot longer there than a typical salon. Be very specific as to what you want and bring a picture. I have had very good experiences there- students are all very nice and professional

I had a cut and partial foil and the price was definitely right - great deal! However, it took a really, really long time. It was over 4 hours for what should have taken 3 hours max. Its a slow process because the stylist talks to you for a while about what you want and then the supervisor has to sign off at every step. I was happy with the end result though! I would go back again.

Ive been going here for about 2 years and love it! I always get a good cut (long hair with layers) and the students are always super nice and helpful. I also like that they arent super pushy about buying products like some salons are. And LOVE that my hair cuts are usually only $20, and I can schedule last minute!

I have been going to Gary Manuel for years and I absolutely love them! I have gone to the main salon, the studio (formerly Phase 3) and the Aveda salon on Capitol Hill. The service at all 3 locations is great and I have never had a bad experience there. The prices range per location but the service remains high not matter which of them you go to. I highly recommend the Gary Manuel Salons.

I understand that this is a beauty school (however over-glorified it may be) and extra patience is a trade-off for the low prices, but mysteriously dropped appointments are never worth it.Some stylists are better than others, naturally, so if you can find one you like you are in luck, at least until they graduate and move on to a professional salon...I could almost overlook the shortcomings here if not for the incredibly rude and unprofessional front desk staff, but overall you get what you pay for.

I can only put a 3 star to balance the great people you could get here with some of the less great service you might get. Havent had desired results with colour after 2 appointments now, but the treatments are enjoyable. Hendrix is great!

Ive been to the Institute for for various hair and spa services and always walk out happy. The students are great and have instructors to supervise and double check their work. I would highly recommend, especially for hair cuts.

Ive had consistently great experiences here. The students are working under supervision, are very earnest in their desire to give you good service, and of course the prices cant be beat! You can expect to spend about an hour and a half for a basic shampoo-cut-style service, but Ive not found this to be enough reason not to go back again and again. My spouse is now getting his hair cut here, too. I wouldnt hesitate to recommend GMAI to any of my friends.

I have had several great experiences at this salon. The instructors are timely with their feedback to the students so, though it does take bit longer than a typical salon, it is not an excessive amount of extra time. I appreciate that the students take the time to make the experience comfortable and easy!

Like some of the other reviewers, I also ended up with a cut that was Nothing like what was planned or discussed. I thought I was to keep my same shape, we discussed the v-shape, I thought she understood. We discussed 2 inches.... I lost about a foot of virgin hair, unbleached, uncolored, unplanned for. I should have known something was wrong when the student didnt touch my scalp during the hair wash. Is that the *relaxation* treatment that I read In the services?? The next thing that should have sent me running out the door, the student yanking out my hair while hand combing.... I kept thinking, why doesnt she do this more gently? I have thyroid disease, I cant stand to lose hair. Hence, why I am sad about unexpectedly losing a foot of hair I had been growing for many years. The instructor tried her best to reshape it but was overworked, pressed for time, as well as wearing a cast on her wrist recovering from surgery w pins etc. She eventually gave up on giving me layers, and Gasp, grabbed some thinning sheers and just started razor in out huge chunks!! That is also not the look/cut I had planned. Not to mention the future grow out in random lengths. I had a such nice hair before they got to it. I was there 3 hours, had at least 4 different cuts that I kept asking of the could make any more V shape?? When I came in I had an extreme V shape and I also mentioned it with the stylist. When the student stylist was done, she had cut my v shaped long layers straight across in the back with some slight layers near my face. I thought I was to be getting long v shaped layers and was only to lose 2 inches in length. Instead she cut a foot off straight across the back with no layers for movement. I have extremely fine wavy hair and there is a decent amount of it. So if I have a straight across cut, it turns into a frizzy mushroom. I honestly dont think this student has paid attention because the blow drying, the cutting, the brushing, the washing- all seemed like her first time. Do the students ever shampoo the instructor? That would be a good clue something is wrong. I definitely feel like my hair has been ruined. Sad. Feeling immature that I cant stop thinking about my hair. What a waste of time. This will weigh heavy on my mind, heart & soul for many much time..... not sure where we went wrong. The first teacher ah explained the plan too??? Not sure why she spent so long cutting all my length straight across and ruining my layers.....

If you have the time to spend, this is a great place for a high quality haircut at a relatively low price! I was a model for a student exam, donated my hair and got a free haircut; that one took almost 3 hours. I came in for another haircut with a more experienced student, and it still took almost 2 hours. I think it is worth it, but do be sure to leave plenty of time in your schedule, and if you are driving, dont park in a 2-hour meter zone or anything!

I discovered Gary Manuel Aveda Institute in 2011 and I fell in love with the the quality of the services I received, the low prices, the atmosphere, and the students and instructors. The students saw me through my lung cancer surgery and chemotherapy in 2012. I have a 21 one year old son I adore and I absolutely became a client for life when I found out that a past student had written that in my record and my new stylist brought him up. The students and instructors go out of their way to take care of the clients. I am about to move to Olympia and I will travel to Seattle to continue to receive services from Gary Manuel Aveda Institute students. I always receive the same high quality haircuts and color no matter who the student is. I LOVE this place!

This was the absolute worst haircut Ive ever received. Cut way too short, extremely choppy, and overall not what I asked for at all. Not worth the good prices--Id rather pay double what they offer and actually get a decent haircut. I will NEVER come back here and I would definitely not recommend this.

I have gone there several times because they dont shy away at the request of crazy colors and they are generally cheap. But one thing that does make me sad is the fact that it is a school, and the students have to graduate, so I dont have a consistent hairdresser. Everytime I leave I feel satisfied until I find something that is off. An example would be that when ever I get my hair dyed, the ends dont take in all the color. When I call and ask for the touch up (that they told me to get), its magically more money and no longer complimentary. And although I liked the color I recently got, I found that it is really splotchy. It has purple tones, brown tones, pink tones, and white tones when I asked for an all over lavender dye. Which brings me to another time, when I went in around May and asked for a pastel lavender tone and they gave me a dark purple. Its not like my hair was dark. It was bleached, practically white, and they gave me a dark Barney-esque purple.But I still go, why?I love the staff, pricing, and the bravery to tackle color.

Booked for a wax.Arrived with my daughter in a stroller, was advised that I would have to carry the stroller downstairs and that they would help me& that I should know that for future reference.Had to carry stroller downstairs myself(health and safety risk).Then whilst I waited downstairs, a male staff member approached me saying that I could not have my wax due to him ‘legalling not allowing anyone else in the room.’He also offered to take my stroller up stairs, but again it was an empty promise.Seattle you have been less than good to me since my baby was born.Very retrogressive city.I thought I could have a ‘me perk’ today(waiting approx 5days for the app), but to no avail.Looks like the shores of home are calling me back.

I recently got my hair cut by a sylist who had been trained at the institute and she had nothing but glowing reviews of it. Her spectacular hair cut is all the evidence I need to know that this institute is well worth whatever the tuition for someone starting out in the industry..

4 hours of scalp torture, I feel like half my hair got pulled out and on top if it I asked for fire engine red hair and I got that weird dollar store plum color.They couldnt even admit it was the wrong color and still expected full payment without an offer to fix it.Never going to anything affiliated with them again.

I am delighted with my experience at the The Gary Manuel Institute in Seattle. Friendly, helpful and a I had a great stylist - whats not to love. I will definitely go back.

For being a school, this place really cant be beat. Sure you can expect to spend 4 hours there for a full foil and haircut, but if youre on a tight budget like me, its well worth it for the low price! The students that have worked on my hair have all been very nice, and didnt hesitate to ask their instructor when they had questions; I REALLY appreciate that they do this and dont just wing it and hope for the best with your hair, as they are still learning! Just bring a book to read and youll be good. It was nice that they offer you tea also. Finally, I went in once using a Groupon deal I had purchased, and when I made an appointment to come back, they booked it honoring the Groupon a SECOND time, which was so great!

I went in for a foil with even long hair down to my rib cage and student Jenny Mae ‘trimmed’ my hair and now I have short pieces everywhere all different lengths. I literally can’t even tie my hair up anymore without pieces standing staight up on the top of my head and other pieces hanging chin length. Obviously something is very wrong with this school right now. Either the students are held to are very low standard or being poorly instructed. or a batch of students that dont care about building clientele or doing a good job? or all of the above.

Luna, a student at GEA provided me with a great haircut and style as well as being a great ear for my stories.Thanks Luna for the great cut and good luck in your new upcoming career!!!And thanks of course to Robbie (hope I spelled that right) the instructor Steve(I think that was his name, all I could think of was he looked like Rob Lowe) and the rest of the staff that are molding you into a great artist!

Love, love, love this salon! I will NEVER get my haircut anywhere else. If you are looking for a hair miracle ask for Dan, you wont regret it!

I had called for a free haircut after seeing it craigslist. A young lady named Dee was supposed to be using me for a model. I waited an hour only to find out that she claimed she had left a voicemail saying she did not need me. I dont even have my voicemail set up.so I dont know how she managed that. I did not even get the coffee I was supposed to get. I was very disappointed, but another girl said if I wanted to come back on Wednesday she would give me a cut free of charge. The place looks great the receptionist was sweet but I guess it remains to be seen if I ever get my haircut.

Terrible school. Don’t go there! I had the worst haircut of my life. Wanted a long bob and they texturized or made accidental cuts on the top of my head so I have chunks of short hair. I have literally never had a worse haircut in my life. They scheduled me for a redo 2 weeks away and when I went back to get ot fixed another student told me they couldnt fix it due not having a single cutline mistake and told me it was wierd because usually they dont texturize to the top just the ends. I left being told to just grow it out. I wish I could just shave my head, its that bad!

Worst haircut of my life! It turned out absolutely horrific!

Nothing worse than sitting for hours with ammonia in my hair only for it not to turn out! oh except for a bad haircut. yea thats even worse. on my way out to another salon to re do.

I wish I could give zero starts. I have been to the GMAI twice before with okay results (once for a haircut, once for eyebrows), and the price is what brought me back. Today I went for an eyebrow wax, and scheduled my boyfriend for a haircut at the same time. My eyebrows turned out great. My boyfriend had a shitty experience - states he waited 20 minutes, and his haircut took 2 HOURS from check-in to check-out. For the price, it was a waste of time and he got an uneven haircut. We had to reschedule our plans for rest of afternoon due to the delay. The staff seemed indifferent to me waiting so long, and I wont be going back. Screw that - AVOID AT ALL COSTS.

Terrible management. Made an appointment for 1:15 then was called at 1:00 and told that they did not have a hair dresser for me at that time and asked to move the appointment to 2:30. I agreed after figuring out how I would reschedule the rest of my day. Then at 2:00 I was called again and they said they didnt have me scheduled for an appointment at all and asked if I wanted to reschedule. Guess what my answer was. Friends have also had to wait ridiculous amounts of time to get their hair approved of by teachers, one was at the salon for 3 hours just for a haircut.

I really like the students at GMAI. You have to be very specific for what you want - pictures are always great. But the institute also guarantees their work, so if you hate the cut, then you can get it styled again for free.

Ive been going for years to get my haircut and colored. They do a great job.

Really, not happy, with the way they do facial., They apply products and don’t give massage and time to skin absorb the products, just remove it. It says 60 mins facial, but not.

I called school & left couple messages but none return my call.I tried to visit school yesterday (Feb8,2017)..but none didnt want talk with me & gave me any information about their programs & classes..no admissions,no manager,no admission office, no financial, no brochures,...can u believe it?!!!I told them I came all the way from Mukilteo to the down of seattle to getting information..as none returned my messages & I was not able make it any appointments for a tour..but they said..sorry we can NOT help you today.just u can email to Holly as she couple meeting & she is not able to see u either. I asked who is the owner? They told me it is Manuel & we dont have his contact #...School doesnt have parking lot & spend $5 for parking my car for 5 minutes. I called Aveda corporation but they told me Gary Manuel Aveda school is not belong to AVEDA anymore & this school in individual .This school has terrible customer service & doesnt care about their students or even new students. It is a big lack of managment...It is wasting of time & money as this school doesnt carrying for anyone..

Very friendly and helpful staff! Wonderful location and they do an amazing job!

BEYOND PISSED. About a month ago I scheduled a facial at 3pm for tomorrow for my mom as a birthday surprise as well as a haircut at 3pm tomorrow for me while she was getting a facial. I have received numerous phone calls and email confirmations about both appointments, as recent as this afternoon. Then, I get a call from someone telling me that you guys messed up your schedule and cant do a facial for her, and not only that, you are not available until the 14th!? I had an entire day planned of things to do tomorrow for her and now I will have to reschedule everything else due to the inability of your staff to read properly. I am beyond pissed at this situation, and every time I talked to one of your employees the customer service was awful. I was going to mention that tomorrow when I came in. They are rude, and unhelpful and sound so unapologetic that they cancelled in less than 24 hours. Your customer service is horrible, and your communication among your staff is non-existent and the fact that you guys think as a business it is even remotely acceptable to cancel on a consumer under 24 hours is beyond me.

Paris cut my hair and she did a great job!!!! Great place!

They had cancelled my spa services and called the wrong phone # to notify me so I never got the message. I showed up and the receptionist checked me in while their computer was down so she didnt know that my appointments had been cancelled. After waiting fo almost half an hour, the computer was up and running again and I then was informed of whats going on and that I would not be getting my services done today. I was then offered a shampoo & style service for free for waiting and the person that straightned my hair couldnt have been more clueless and did such a poor job. And I know these are all just students but it was just a wash & style and nothing major like a cut & color. She semed nervous and it felt like she petting my hair instead of working it. She put a ton of product in my hair and made it really greasy & heavy. After she was done straightened it, I looked like a Christmas tree. The top was so flat and the bottom flared out like the tree skirt. It was very bad.

Brought my wife here today for a spot of pampering. We vacation here regularly and this particular spa was recommended by several of our friends, who are locals.I dropped her off, walked around the area for a bit and then popped back in a few hours later to retrieve her. She met me with a stiff grimace. While her hair turned out just fine, she was wholly put off by several of the students halloween costumes, which she described as uncomfortably racist. Surely the staff or the owners were aware that others might find a Native-American war bonnet (worn by a non Native American) or a Mexican-American gangster look to be offensive? To be sure, we both found it offensive and in poor taste. Its unfortunate that in a place like Capitol Hill, which seemingly celebrates diversity, we were subjected to that. We will not be back.

Great Cut & Prices, Set Aside A Lot of Time

I go here to get my haircut. I love the staff always smiling =). Great place cheep to.

Great service @ amazing price.

Their students are always professional and their services are great!

Stating classes on july 28th EXCITED!!!!!

Awful customer service at reception!!!! And refused to cut my hair as I asked. I will never return.

I go to school at Gary Manuel and I also get my hair done here and I would never go anywhere else

Giving student the opportunity to work on real people is why I go to this School. The instructors are everywhere which makes it impossible for them to make a mistake. The products are amazing, just one item that prevents a 5 star rating TIME ! Its expected prepare to be there at the minimum 2 hrs. For the record its the BEST value.