Just purchased an office chair and the team in the store was kind, helpful, and efficient. Thein-store chair selection was better than I’d hoped for. Price was reasonable, too. What more can you ask for!? Thanks Staples team!

Went there to do a print job from an email attachment, using a self-service printer. Instructions were clear, procedure was straightforward, and no human interaction required. Quality output.

This Staples has the BEST customer service. Nina and Jordan were awesome and super helpful, and then Kenny spent almost a 1/2 hour helping me out as well. 10/10, will always go to this staples :)

Armonie SAVED the day. We went in this morning needing marketing collateral printed on short notice and he hooked us up. He made it so easy for us, made our experience the best. If his boss is reading this you have a true customer service genius on your hands!

Had an amazing experience working with LaTisha at the copy center. She spent a lot of time helping us out and making sure our order was perfect. This was for our wedding programs so it meant a lot to us! Staples is lucky to have her!

Brian was extremely helpful in picking out a gaming chair for my son. Patient, good humored, and carried the large heavy box out to my car after checkout.

Wonderful experience. Sales rep Rebecca was extra helpful and very patient in dealing with my print job. She listened to my needs and showed great customer service. She has business for now on.

Confusing and disrespectful experience on printing services, and not a pleasant one. Do not come if you want them to print something for you other than using the self-service machine. (I mean not surprising since its such a dying brand...)I was trying to print out a blueprint which is clearly priced at $5.94 on the computer screen the staff showed me. Out of a sudden he claimed that there needs to be an exact $10 charge for processing fee but could not provide any written proof of that additional charge. Note that this is a 200% extra charge of the print and even his computer system does not show this option.At first he explained that it is because that Im trying to print out an academic poster. Then I questioned him on how Staples can adjust price based on the content of print job - then he changed the reason and said that it is just a processing fee for fast processing. With him also boasting about his PhD degree, I could not hesitate but refuse the service and left.Note that he took a noticeably adequate amount of time reading what I gave him to print after I gave him very explicit instructions on size and type of blueprints I wanted - I do not think this is the correct practice of handling customer information. In short, just dont go.

Typically the kinds of things I look for there simply arent there--though they were in the past carried--I mean basic things like Parker ballpoint pen refills or thin-ruled yellow paper pads. . . these days, its better not to go to Staples and immediately look online to order such things.

The Staples staff is usually very helpful and courteous, especially the copy center staff, with whom Ive interacted many times. Today, however, the young man I think a manager advising staff about US postal regulations, was both uninformed and rude. He refused to send a package for me via Media Mail because he, had insufficient training regarding media mail. I gave him the appropriate information, and he still refused to mail my package media mail. He told me, You can go to the Post Office if you dont like it. He also told me that Media Mail must be text books, only. I told him that I have been mailing books and videotapes via Media Mail for years, and that the books I had for mailing were eligible for Media Mail. He then insisted that he was right that only text books can be mailed by media mail and he again refused to send my package media mail.I mailed the package priority which cost considerably more, but I had already entered all the information into the computer terminal.If Staples is going to be a USPS terminal and is going to promote itself as such, then it must make certain that its staff is up to speed. And that if they are inadequately trained, that they accept the knowledge and wisdom of customers who have sent books via Media Mail for years. This young man was rude and arrogant as well as uninformed.I wish I had his name so that I could make it public. Hes the first Staples staff member Ive encountered with such an arrogant attitude. Ive been a Staples Business Rewards Member for at least 15 years.

The printing services here are AWFUL. The employees aren’t helpful when it comes to the self-printing machines. I had to go to the other Staples on 29. I recommend always going to the one on 29, the one downtown is an absolute madhouse!

Great service! I had not been to this location before, but I will definitely be back!!

Clean store, helpful employees! One gentleman overheard my husband and myself doing our playful bickering that we do. He came over to tell us how funny he found us, and we had a good laugh with him about it. That certainly brightened my afternoon; I really appreciate it when people recognize how funny I am. 💁It certainly doesnt hurt that they are right next door to Gearharts either... 👀😆 Errands are *so* rough, amirite? Better go treat myself to the best chocolate ever while I wait for the lovely people at Staples to laminate my papers. 🤷

Good customer service

The staff are friendly and helpful. The shelves are well stocked with a variety of products. The bathroom was clean.

50 cents per page to scan, good thing I didnt need stamps

I am posting this review to respond to the criticism put forth by Yuntian G. Although I will try to shed some light on some pricing policies, this narrative response is simply my commentary, and it does not reflect the opinions of Staples in any official capacity. Any errors are mine and mine alone.First, Yuntian G., I apologize if you had a confusing and disrespectful experience with Print & Marketing. I try to provide excellent customer service. However, I am human and sometimes miss the mark.Anyhow, I feel that I inadequately explained some of the pricing policies of Print & Marketing. Any print job, a blueprint or otherwise, will incur an express or rush fee, if the job needs to be completed in under 24 hours.I realize the pricing structures can, at times, cause confusion. The express/rush fee itself typically guarantees a turn-time of 1 hour.As a hypothetical, if a customer needs to have a project completed within 12 hours, then the customer must still pay an express fee. However, customers who drop off their projects, and do not need a quick turn time, typically receive their projects no later than 24 hours from placement of order(s). In this case, the customer is exempt from rush fees (as they are irrelevant). At times, we can get print jobs back to customers who had opted for the 24 hour service much sooner, but we make no guarantees, as this is dependent on a number of factors including, but not limited, to production volume, staffing levels, and so forth.To put it simply, it is the timeline for completion, not the nature of the project itself, which will trigger (or not trigger) a rush fee. Likewise, some jobs are too big or too complex for a rush. I try to be as explicit as possible about rush fees, so that customers can choose whether or not they wish to opt for a quicker, but more expensive service.Again, Yuntian G., I apologize if you felt I was boasting about my PhD degree. For I am simply a PhD student, and I sometimes mention that I am in grad school to try to convey interest in and sympathy for other grad students who often must complete projects on tight budgets and tight timelines. Again, I am imperfect, and I apologize if you felt that I was either boastful or dismissive.As far as the statement, Note he took a noticeably adequate amount of time what [sic.] I gave him very explicit instructions on size and type of blueprints I wanted, is not something I wish to dispute. Nevertheless, I still have to determine the true size of a document or if the underlying aspect ratio of a document will scale to a particular size. For example, I cant turn one aspect ratio into another aspect ratio--just some simple geometry. Additionally, some blueprints, and most academic posters, include a number of layers.The underlying data that constitute these layers typically require flattening, so to speak, and what might appear a simple task can grow somewhat complex (such as my run on sentences, just kidding). However, flattening data typically has no bearing on scalability. Yet, if a particular layer includes low quality data--or low dpi images, tables, and the like--then I try to alert a customer to this before I print anything that may include elements that will result in a pixelated or otherwise problematic document.TL;DR: This post is much longer than I originally intended. Yet, if you, Yuntian G, were to stop by this week, I would offer you my sincerest apologies. Also, I hope this post offered some clarity, not just more confusion.

The laptop I wanted on the display wasnt in stock. So I had to buy another one. It took 20 minutes for an associate to get it from the back room. Also they were pushy about me buying the warranty. I refused and they told me that I was throwing my money away. Basically saying that the laptop was garbage. They lied about the specs. I truly regret this purchase . My experience was terrible . Never going to shop there again.

Printing services here are HORRIFIC and the staff are remarkably unhelpful and rude. They cant even center their print jobs. All of the things mentioned online (paper quality, full bleed, etc.) when I purchased were not included in the actual job, and I was left with printed brochures right before a trade show that looked worse than a color printer from 1995. Go elsewhere.

The staff at the copy center have been extremely helpful, despite being understaffed and overworked. I find the staff at the store to also be helpful and easy to talk to. I dont usually write reviews of businesses, but felt the staff at this Staples deserved some credit.

Today, we shopped at our local Staples store in Shoppers World in Charlottesville. Tyler helped us immensely, going above and beyond to make sure we found what we were looking for. He was patient and courteous with us. I have always found the staff at both Charlottesville locations to be very helpful and friendly.

Good office products but the night staff need to be more responsive, more hospitable, and less grumpy.

I needed to fax two pages from VA to CA. $1.69. Great deal.

Person was helpful finding the right power supply for my wifes computer.

The staff is caring about my needs, extremely helpful,the store is well stocked,and clean.

Im seriously impressed with the staff at the Copy Center. No matter what hour it is, and who is on the clock, the service is always exceptional and they are very helpful.

This staples is supposed to be one of the nicer ones- by reading reviews I had assumed so. However, when I called to ask if something was in stock, they had no one answering the phones. I was on the phone waiting for 10 minutes, and thats not even an exaggeration. Upon entering the store, I was STILL on hold. My friend that was with me was yelled at across the store by (I assume) a manager. Now it may have been in good fun being that my friend made the mistake of coming to this location rather than to Best Buy, but across the store with full staff was ridiculous and unprofessional. Perhaps management should look into answering phones, knowing where product is, and perhaps knowing the meaning of tact. This place is a waste of time, I would avoid it at all costs.

Great service,great people and great price on printer I bought!

I waited at the print counter for a couple minutes with no other customers around while 2 employees looked up and saw me and never otherwise acknowledged me or said theyd be right with me. When the guy working finally came up front he acted very annoyed as though I had somehow disturbed him. I was simply waiting to find out where he wanted me to set a package that was ready to ship and he finally took the package and placed it on the counter and did nothing else. I tried to inquire whether or not it needed to be scanned before I walked away, but again he acted annoyed so I walked away to print another shipping label for another package. I got that package ready and was waiting to inquire whether or not there was any shipping tape I could use, but again neither employee budged so I proceeded to use clear wrapping tape instead and placed the second package by the first. I then proceeded to walk around the store looking for some other items and when I was ready to leave about 10-15min later my packages still had not been moved off of the counter. I sure hope they actually make it where they are going. Terrible customer service experience.

The climate-controlled, empty aisles are perfectly suited for ordering what you seek from Amazon after you find it marked up 400% in the store.

Clyde Brown is the best in customer service.

Nice place

The customer service was great and everyone is helpful without being pushy. I will return.

Worst experience ever!...when I finished with my shopping I found out that my vehicle disappeared from the parking lot...I though my car was stolen, to my surprise an employee from this store was also looking for his vehicle and I found out that the manager rurinately call a towing company to take vehicles away!!!...absolutely ridiculous an embarrassing, that alone cost me $125.00 in charges to get my car back, called the police to get the manager to retrieve my car unsuccessfully!!!This is not going to be impune, an Im hiring a layer...Staples is treating his customers this way shamefully!!!!

Very friendly staff. The copy center is often busy and requires a bit of a wait.

Unprofessional, rude

Armonie was awesome!

Was okay.. the usual store.. nothing exciting

Their pizza is overpriced.

Decent place