My child is going through the classes here. He is doing fine with the classes but during these hard times of Covid he got sick. He has a drive scheduled and i called to advise them that he has fallen ill. I was told since it is a cancelation without 24 hour notice I would be billed 50$, i am a single parent and already paid a lot for the classes. I understand if this was a cancellation for whatever reason other than being ill. So they will put their other students and drivers at risk of coming in contact with someone that is ill instead of understanding these hard times and rescheduling due to circumstances. So unprofessional, we can’t predict that he was going to fall ill.

This place is a horrible! I used Fact to take my first written permit test. They would not let me schedule for the permit skills test until I passed the written. They couldnt fit me in for the written for over a week. This made it so when I did pass the written. I missed the next spot for skills testing. This put me over a month out for scheduling the skills test. The test was $60.00 bucks. I payed for a spot a month out with the understanding that I could cancel and receive a refund, if I could make better arrangements. I ended up using Central Washington Motorcycle Training out of Wenatchee. I had a great experience with them. CWMT. They had everything done to get my endorsement in one day. that was my permit skills test. My advanced endorsement written test. And the endorsement skills test. They had Motorcycles for rent for $40.00. I was in for testing with them in three days after my mistake trying to use Fact. CWMT had the most friendly tester. His name is DJ. He was very skilled and efficient.When I called to cancel my appointment with Fact, I was told of course I would have to wait a week for a supervisor to come in. A week later I received a call from a number out of Iran. Found this unprofessional and a little sketchy. The lady left a message informing me they wouldnt reimburse the $60 fee. I went in to ask why. She was extremely rude about it. All I could get out of her was, and I quote You cant do anything about it. You should have kept your appointment. Dont waste you money on this place. I know its tough commuting to Wenatchee for some. However its completely worth it.

I had the pleasure of participating in a class with instructors Heather and Irving who did an excellent job teaching in the classroom and range. They were friendly, fun and informative and i highly recommended their classes.

Great place to get your license.. they are allot more laid back than the dmv was back in 2007 the test went smoothly

Can I take the driving test here even if I passed my written somewhere else ?

Took the intermediate course and passed it after not having ridden for 20+ years. Appreciated their patience with the written test and riding test. Heres a couple of tips before you take the class that will improve your experience. RIDER HANDBOOK - Get an advance copy of it and study that booklet vs the DOL MOTORCYCLE OPERATOR MANUAL, test questions are based on their handbook. FIND A SMALL bike and practice. Clutch, throttle, brake control critical, but, trying to master those controls in class plus their course is difficult. Any frustration should be at WSDOL for not allowing new riders to take just a written test, get a permit, then practice at home at local schools parking lot, then take a riding test.

Good morning ☀️ in the gateway to me please 😊😊

Overpriced. All 3 competitors at half the price for the same experience and quality. Not much sense in that.

Let me start me start by saying I arrived about 20 minutes earlier for my drivers test however I was not attended until about 30 minutes had wasted away since I had gotten there. I was extremely disappointed by this since this was not my first visit to FACT,I guess that first experience was a complete facade. About halfway through my exam I was told to move into another room in the building,this really threw off my concentration not there was much since everyone in building was being extremely loud. I didnt have much room for my thoughts and my concentration was thrown out the window. The instructors dont seem entirely interested in their jobs either nor does the secretary. Circling back to my wait,I was literally just sitting around in chair for nearly half an hour until finally they decided to attend me,unbelievable that someone shows up early for an appointment and is made to wait. (really unprofessional,great job guys)

Very polite and professional. Got my son enrolled very easy.

Great customer service and easy to find

I took the intermediate motorcycle course. Instructors were friendly and knowledgeable. Everything was set up well, so all I had to do was pay attention and learn. No complaints.

Irving is an amazing instructor! Patient, never raised his voice, communicated well with teens and kept control of the class. Had my first child go elsewhere and was very disappointed. Fact is the place to go.

Awful experience here and I ended up quitting the motorcycle training class because one of the instructors kept making it a competitive environment instead of a learning one. He was rude sarcastic and insensitive to those that had never ridden before. I didnt feel safe on their bikes either.

This review is for the motorcycle class (beginner): To be honest, I was an absolute newbie. I was riding a moped for 1 1/2 years and decided to go try to learn how to ride. I had never driven a manual so learning the clutch and shifting was a seemingly daunting task. I started the class shaken and worried that I would never learn how to shift, or if I would ever feel comfortable on a motorcycle. Through this class I learned not only how to be a comfortable rider, but also how to get over some of the fear. The most important lessons that they taught were about safety. I walked away not as a professional, but I walked away feeling that I could get on a bike. In this class I started out by not understanding why I was having so many issues, but because the instructors were so amazing, and so willing to offer advice, and support I walked away satisfied by what they had taught me. (P.S. Michael and Mitch are the best)

They were amazing

I do not understand the couple of bad reviews. I would imagine they were written by a couple of retards thats shouldnt be riding a bike anyway.

Very friendly staff, and clean building.

The people were really nice and helpful.

Lady on the phone was extremely rude and when I asked if I could schedule an appointment for my niece to take her written exam she quickly said they only take appointments, which I asked if I could make, on Wednesday or Saturday then hung up the phone.

Excellent place to carry out the drivers license process. Irving is very kind and clear with his directions. In my case, I did my whole process in Spanish so that is a plus for people who do not feel safe taking the test in English (both exams). FACT prices are a bit better bought elsewhere. 100% recommendable.