I recently ordered two textbooks. When I went to pick them up, they had given me one wrong textbook and left out one that I needed. I was in a rush and had to go to class. This was about four days after the add drop deadline. Two days later, I went to return it. When I talked to the sales associate, an older, gray haired lady, I was told that since it was past the add/drop deadline, all returns had ended. I am confused why thats the policy because I had picked up my books before the deadline... so how was I supposed to return books for a deadline before I even had them? I tried to explain my situation to this lady, but she was brash and rude. She would not budge and would not bother to help me. I left holding back tears. I got in another line, not knowing what to do other than try to sell my book back to the store. This was a $200 textbook I had been charged for, and I really cant afford to just lose that kind of money. Marlee, another associate, listened to my dilemma. She was so sweet and understanding and helped me out. She is the epitome of what a sales associate should be. I was very disappointed and frustrated with the older, gray haired lady, and I wish she could have been less rude to me. Moral of the story... I wish that the store would better work with their employees on helping them and their situations rather than brushing them off. But to Marlee-- thank you SO much.

I had to get a textbook at the bookstore that was a little difficult to find so I went to there at a time that would be less crowded, knowing I might burden the worker I was going to work with. But she was so kind and willing to help me with the process. I still remember her name because of it (s/o to Alaina if she still works there). I had many other experiences like this at the Bookstore. Most everyone is willing to help with a smile on their face, even though they work long hours with multiple people everyday. I’m grateful for them! The environment of the shop is also nice and easy to find the things you’re looking for.

Not sure why, but BYU Book Store decided to automatically order textbooks for me (and everybody I’ve asked as well). I could not cancel the order. My account was automatically charged for a bunch of books I did not want/need. The only option was to wait in the ridiculous line to get the books, to then wait in the long return line to return them. The line for returns was the exact same line as to return them, because everybody else there was doing the same thing. I’m not sure if this was BYU’s genius idea of “helping” their students, or trying to scam them out of a few extra hundred dollars.

Okay… I’m not super thrilled with the Book Store right now. Got an email today saying that “my order went though.” What order? I didn’t order anything. They have this new program where they automatically charge students for their required books. You can cancel it BUT they also took down the BYU book exchange website. There is no way for students to get a fair price on books now. This place only wants money. It’s honestly repulsive.

DO NOT RENT TEXTBOOKS FROM THE BOOKSTORE! On your booklist it will say that they are cheapest to rent from the bookstore but they are lying. I think they intentionally only list the price to buy the books, used or new, on Amazon, because if they listed the rental price on Amazon everyone would see that all textbooks are cheaper there, without fail. Just copy and paste the ISBN into Amazon and look for rentals, you will find them for cheaper, and much easier to return too.

Personally, I’ve never once had any problems at the BYU store, and I’ve been going there pretty regularly since 2013. Like any college store, there’s plenty of stuff that’s marked up a little higher than retail value, but they have a decent selection. The staff has always been helpful and courteous. Their website functionality sometimes leaves something to be desired, but the store itself is great.

It might be silly but my girlfriend and I love to walk through here and look at all the things we want to buy someday. There are awesome artworks for sale downstairs that are religious in nature. I love looking at those. They also have books from the BYU religious study center that I don’t think you can buy elsewhere. They always have some sort of sale on BYU gear. There is a rack next to the west door with discounted chocolate and candies that is worth checking out. The employees are very friendly and helpful. This is probably one of my favorite stores. They have a nice online pickup set up upstairs that is very functional except during the first week or so of classes so don’t try it during that time period.

Please please do not rent textbooks from the BYU bookstore. Even though they say they offer the lowest prices and do price match, they do not have the infrastructure to handle returns. You will wait upwards of 2.5 hours just to return your rentals at the end of the semester. They also will not do free return shipping labels. Rent your books on Amazon and save yourself the headache.

I have both shopped and worked at the BYU Store out of necessity. This store exists to rip students off and cater to the wealthy. Everything is overpriced, particularly the textbooks, and the sell back program is a joke. I have a $120 textbook from them and they offered me $8 if I sold it back to them. Literally just go through Amazon to buy or sell, its so much easier and so much more clear and they will not try to rip you off.

I paid $18 for this tshirt. After one trip through the washer, this is what it looks like.

Love this place...has the best of everything you could ever need (including vitamin chocolate!) and the student employees are so kind!

Very helpful clerks, huge variety of modest clothing, lots of BYU themed fan gear, large book section. Large selection of pictures and paintings. They have a custom picture frame shop with all sorts of frame and matte styles. And if you love candy and fudge you will be in heaven here.

Dont get textbooks here, but for everything else, its great!

I dont know if its pure nostalgia but I love going back to the BYU store (especially since its not to buy textbooks anymore). The student staff are always very friendly, and theres an awesome variety of BYU swag for all price ranges. Plus, chocolate covered cinnamon bears, creamery chocolate milk, fudge... You know, the important stuff.

I was on hold with the bookstore for more than 2 hours and then they hung up on me. There is no other way to contact them other then this number. Very unprofessional.

I love this store. Its fun for my kids to go to. The candy counter is always a treat to scour. I love the variety of things they offer, from apparel to art to office supplies to toys to books. Its just a fun place to be. A must for any BYU fan..PS the employees are always really sweet and cute!

After promising to put together a textbook order for me before the first day of class, they finally got it out together on the Friday before the first day about 20 minutes before closing time. Then they mixed up one of my textbooks and I had to wait in a 30 minute line and go through a tedious process to fix their mistake. Additionally, when I had questions and tried to call in, I had to wait in a 90 minute queue. All around poor experience and lacking in professionalism.

The staff here have been really helpful when Im looking for extremely specific objects. Theyre really friendly.

Absolutely useless. Byu Store that represents the church is providing the worst customer service of all time. I bet a dollar tree with no employees could have better customer service than this place.

I’ll have to agree with what others have pointed out. Customer service is horrendous. I spoke to someone on the phone, despite having limited social skills she omitted to share some information that would have prevented me from going to the store and wasting my time.

Used to be a great store with a great selection of books, but now its just BYU/Nike clothing and average candy.

One stop shop for just about anything, even if you are not a university student. From paintings to laptops, books to t-shirts, food to computer repair services. This has got to be the best place on campus!

Ordered a BYU shirt online for my spouse and got an email saying I’d get a tracking number within 24 hours, but I never did. I had to email them asking for one (which they provided promptly). We love the shirt, but within a few wears, there’s already a hole in the sleeve.

My first experience buying textbooks online was horrible. Literally exactly two weeks from the day I bought it they send me an email saying there was an issue with payment and when i respond they never get back to me. I finally find the time to call and they said my bank should have let me know the payment never went through which makes no sense because they never got the correct payment info. Two weeks from the day I ordered it they finally shipped it and who knows how long the shipping will take.I have had to bother my teacher every few days so she could send me the pdf. It was such a hassle and on top of everything, the book was only 5 dollars, not even worth my time.

The BYU store offers a good variety of great BYU stuff, and textbooks, other books, also art and religious stuff downstairs, and candy. I still call it the BYU Bookstore; I still feel like thats a better name and had a lot of name recognition when they changed it. Theyre constantly rebranding themselves and remodeling the store, repeatedly. So long live the BYU Bookstore. They have some random fun props to look at on the inside too (a lego Brigham Young Academy, a racing car...)

Need some BYU gear? What about a cute dress? Some fudge or other delicious and unique candy? A present for literally anyone you can imagine? A textbook? Art supplies? Paintings? This store legitimately has it ALL. Plus, they wrap your gifts for you for free. I love this place. Go cougs!!

Quality stuff and good service. I’ve never had a bad experience there.If you are going to class and working, though, good luck making it within store hours. Why a university store would close at 6 PM amazes me. I have classes that keep me out later than that, and have had to go weeks without textbooks because I can’t find a time to pick them up.

Im not sure why previous reviewers have been frustrated with the prices at the BYU Store. They offer an excellent range of products from premium brands like Nike (which is obviously very expensive) to their own incredible custom tee shirt designs which are all super affordable. You wont find as many BYU shirts for such low prices at any other location.

I love BYU but the bookstore has never had good prices. I liked it better before it had much more in it than the huge selection BYU apparel. I have never had bad service there. Recently one of the cute little coeds working the registers mistook me for a general authority: hilarious!

They have only ever been inflexible whenever dealing with textbooks. They are all overpriced and are horrible about accepting rental returns. If you are buying or renting textbooks, avoid them at all costs and just go through Amazon.

I tried calling to cancel a book order. I was on hold for an hour and a half, only for the call to drop once I was at the front of the waiting queue. I tried again, same thing happened. I understand having some wait times when the semester is about to start for things like that, but that is just appalling.

Great selection of products and excellent service. Never had a bad experience.

The other people giving reviews are not taking into account the fact that fan apparel costs more than normal clothes. A lot of these reviewers are probably the stereotypical cheapskate Mormon. This store actually has many sales throughout the year where you can get fan apparel - even Nike - at up to 70% off. Subscribe to their email list and be my witness if you want a good deal. I have always had nice experiences going there and recommend it to any cougar fan out there.

Excellent selection, friendly service. Seriously, the authors and publishers set pricing for new text books, not the bookstore. Whenever there is an option to offer rentals or used copies they do. Even the selection and pricing of some products is controlled by the manufacturers.Judge them on what they can control, not what they cannot. Every interaction Ive had with the employees at the store has been positive and helpful. They are knowledgeable and I can always find great BYU gear! Oh and the candy counter is amazing :)

Awesome place to shop! Prices are great and the people who work here are so personable and kind. I love BYU Store!

I worked here down in receiving and shopped here frequently as well. The prices are high, but its the same at other university bookstores as well. With the employee discount I ended up getting some good deals. The candy counter here is pretty awesome as well. I would recommend this as a place to work if youre a student and need a part time job.

Absolutely terrible customer service at the Pack & Ship downstairs. (Description of employee for any follow up needed by admin: Female employee with glasses and blonde hair that works on Tuesdays winter semester of 2020)I come in with a computer monitor for shipping a return. Here we go with the story:She says they don’t have boxes big enough to ship this product- BUT WAIT: I’ve shipped LARGER things from here before. Multiple times. Once, they even combined boxes to ship it! So this is not accurate.Okay fine, can you at least print the shipping label off of the computer printer so I don’t have to lug this 27” monitor over to the library to print it out? “Oh we can’t do that.” Are you sure? I literally SEE A PRINTER AND A COMPUTER RIGHT THERE. “No no, we cannot do that for you. The library has public access computers—“ yes thank you I’m very familiar with public access computers thank you very much as having been here as an undergrad and now grad student.She didn’t even get up out of her chair to greet incoming customers, didn’t stand up to explain anything, didn’t even apologies. All just denial and would rather sit there.Now I’m lugging this thing across campus. So steamed. I hope there’s some discipline and training. Please respond to this to show you guys at least care at all about training capable employees.Edit: I’ve even worked as an employee at the BYU store my freshman year and man, I understood and performed much better service than this as a newbie!

The employee Lisa was super helpful and friendly to me. I needed something for a school dance, and she was very helpful to make it work. I would like to shout her out as a fantastic employee:)

The store was a mess today and has been so for a few months now. poor communication appears to be the case lately., Ive alway paid for my text book downstairs in the twilight zone because I like to grab a snack/drink and beat the lines if I can. But today without warning or any signage the clerk refused to serve me. I had to walk all the way back up to the 3rd floor and purchase the book there. Please put signs up informing us that you are changing procedures so as not to waste my time please.

I am a student a BYU and a huge BYU sports fan. I went and was looking around and they had a jacket that had a sale going on. I went to the register to ring it up and it came up at full price. I told them where I found it and they went and looked. They found a full rack of the same jacket with the sale price on it. They took down the sale and wouldn’t give me the price it was indicated. They were very rude and didn’t offer an apology or anything. I usually get most of my families Christmas gifts from the store but I guess I will have to go somewhere else. I will never buy another item from them until they honor their sell prices. The jacket was the coliseum down jacket. DOUBLE CHECKS YOUR RECEIPTS THEY WILL TRY AND ADVERTISE SALE PRICES AND CHARGE YOU FULL PRICE. I hope you respond and you can fix this problem.

Extremely disappointing experience trying to buy a textbook. I ordered a textbook online, but it was backordered, so I waited for two weeks, but received no updates about my order. I called twice to ask if there were any updates, but the customer service people couldnt provide any. I finally called to tell them to cancel my order, because for some reason you cant cancel orders on the website, so they gave me a separate BYU online number to call in order to do that. I waited for 35 minutes on the phone and was first in the queue the entire time, but no one picked up the phone. So I walked over to the bookstore, waited in line at the customer service desk, and finally talked to someone and they cancelled my order. When I asked about waiting on the phone with no answer, the employee said oh yeah, its this phone right here... At least in their textbook and customer service departments, they are extremely disorganized.

That fudge... It is pricey but yum! Nice art options in the basement. It is a nice, clean, bright school store.

Professors will tell you themselves that there are much better places to get textbooks. The fudge is unbeatable though...

I dont understand some of the negative reviews. There is ANYTHING you could possibly think of to buy here. From students to the casual person to a cougar fan. The price are actually very good. You have to remember that much of the merchandise is NCAA approved, meaning you are going to pay a little extra. I love the store and having three stories high and the huge amount of space and items, you cant go wrong.

The employees are nice but Ive never seen a more poorly managed online order pickup service. They email you that your order is ready but that doesnt mean that your order is actually ready, just that its in a bag getting ready to be sent upstairs to to be picked up (so I was told by an employee). So Id recommend you wait a couple hours at least after you get that email. Oh also, my order never arrived, it was a shirt that they sold more of then they actually made. Check out Walmart my friends, they have BYU apparel for much cheaper.

Ordered some Christmas presents online to be shipped out of state. I received multiple email updates about the status and shipping of my items and they arrived on schedule. Great email promotions. Wide variety of items. Will shop again.

I love the BYU Store. It is the center location for students to get cool BYU stuff. I also had an amazing experience working in their computer repair shop and had such a positive experience. When I shop there most of the students are very pleasant and helpful.

I ordered a batch of fudge for my brothers birthday and had it shipped directly to him. I put in the Note section of the online order that it was a gift for his birthday, although there were no gift options (i.e. a place to add a note to a recipient). Someone at the BYU Bookstore went above and beyond and put together a decorative birthday greeting to include in the package - complete with Happy Birthday, Patrick! with lots of colorful balloons. Very cool, BYU, very cool. Thats what I call Customer Service!

I have went here many times through the years I lived in this area. They have a great computer store here with Apple another computer products. On the second floor is where you get your textbooks. They also have a great County Department here. A great place to buy BYU apparel.

I dealt with Katie who handled my phone order politely and with skill. She was sensitive to our need to get our game day shirts in time for first game. Thank you

Great service with very friendly employees. This bookstore has everything one could need or want. We love visiting this store when we are in town.

Ordering your textbooks online from the BYU Bookstore is the only way to go. Its like someone else doing your shopping for you. You order it, wait for like a day, then you get an email saying that your textbooks are ready. You just walk in and pick it up. I didnt have to wait in any lines or anything. The convenience is unbelievable. I will never buy textbooks any other way. Online ordering is the only way to go. Kudos to the BYU Bookstore.

I love coming here. The staff is great! Go Cougars

Ive been frustrated before with the service here. My most recent visit was quite pleasant, though. The guy went searching from the 3rd floor down to the basement and found the thing Id requested. There were only a handful left, so I bought a couple in part because of how satisfied I was with his effort.

The bookstore itself is basically a tourist trap. Souvenirs, knicknacks and clothing, all wildly overpriced.The tech center on the top floor has pretty good service. The twilight zone has saved me so many times when I was stuck on campus and needed something quick.It closes way too early to be really useful to many students, though.

The prices always start unreasonably high, but they have discounts going about half of the time. You can usually find a better textbook price on Amazon, but they have some fun clothes for a decent price and some fun LDS stuff. They often have nice wedding presents, if youre looking for something decorative. And their fudge is, of course, amazing. Some employees arent customer service pros, but most are really nice and helpful. Its pretty standard customer service. Its not outstanding, but poor service is unusual and usually limited to a customer, an employee, or even a situation.

Although I love BYU and appreciate the efforts of the workers I dealt with, Im very disappointed with the BYU Bookstore, particularly when it comes to ordering textbooks. They are overpriced, my order came incomplete (4 days later than an order placed on the same day with Amazon, I might add), and I was charged for a new textbook when I ordered a used one, even though they never checked with me about making that change. Dont ever buy your textbooks from the BYU Bookstore, and DEFINITELY dont order them online. They dont deserve your business; just stick with Amazon.

Good customer service and quality and variety of products.

I ordered online to pick up in-store. After not hearing back about my order for multiple days, I called to check on my order. A grouchy employee rudely answered that they were backed up on “hundreds of orders” and couldn’t deal with my concerns. Considering that they don’t even have to deal with shipping, I am surprised that I am still waiting. Disappointed in the poor customer service and delayed fulfillment of my order. I would expect an apology from a respectable company.

The BYU Bookstore is neatly organized, and I found it extremely easy to find what I was looking for. As a student at BYU, its really great knowing that when I order books or other things online through BYU, the order will be filled quickly, and I can pick it up with little hassle.

Placing an online order is so easy with the bookstore! The student employees who fulfill the orders are extremely nice and more than willing to go out of their way to help you! Id recommend ordering textbooks or any other BYU merchandise from the website any day of the week. #ecommandcarryon

Despite the good selection, I never buy textbooks from here unless they are provided only through BYU. You can always find textbooks cheaper anywhere else than here.

LOVE IT! Great hoodie for home or football games. Super comfy, great price, and quality. The service was fast and easy. So happy with this purchase.

Values dont seem to be in line with the school its representing. Wouldnt let me return something three hours after I bought it, unopened, which I was misled into buying. A policy is a policy but a lack of understanding or care is not in harmony with BYUs stated values.

I love the BYU bookstore. The staff is so friendly, and there is so great selection. I have only had wonderful experiences there. Thank you, BYU!

They mostly sell clothes now. Think BYU Nordstrom. Everything is super expensive. Even books and school supplies. The Twilight Zone on the ground floor is probably the only area with reasonable prices.

Never sell your books back to the BYU bookstore. Your book is worth more as a doorstop or toilet paper. Bought a book for $200 and they wanted to give me $10. I would have rather taken a plate of mint brownies.Either find someone online to sell it to or keep the book and actually read it.

Went to return a rental and they tried to charge me $50 for water damage. Book was in the same condition I got it in. Spoke to the manager and she said oh its okay well just take it from you dont worry, as if she was doing me a favor. They tried to get away with charging me for no reason. Guess they figure they can take advantage of poor students. Shady shady shady.

Ive enjoyed shopping at the BYU store for the past few years but after several recent run-ins with the poor customer service, I will no longer be shopping here. Just a few days ago, I called in with a few questions and again I was treated rudely, as if my questions and concerns were a major inconvenience to those working there. Almost every time Ive called in before I have had similar results. Maybe it makes sense that customer satisfaction isnt a concern since the BYUstore cant exactly go out of business, yet it really is sad that there is such a clear misunderstanding between the treatment of customers here and the principles that the university is based on. Many of the employees are BYU students and until they and the BYU store administration show evidence that student customers deserve respect, I will do my best to no longer support this business in any way. I hope that this store will take a page from real businesses where customer satisfaction is a major concern.

The BYU Bookstore is selling trinkets shaped in the likeness of weapons of war into which consecrated oil symbolizing the Saviors atonement is stored in.This is repulsive. Weapons of war have no place in priesthood ordinances. This vial, shaped like a bullet and casing is not about utility, it is designed to make a political statement.People should be free to spend their gold and silver in buying items like this, symbolizing violence, armies and navies, blood and terror, but keep it out of the Church-owned BYU Bookstore.

What a great online experience. The bookstore has finally started to do things how the customer likes -- online, fast, and easy. Way to go BYU bookstore!

Prices are for convenience, not to be competitive. You can find a better price for books at nearly any other store. I try to avoid purchasing and selling back through them whenever possible.

I have never had such wonderful mailing service! My items were easy to order and I received them with lightening speed. Many thanks!Regina Hendrickson

As far as Im concerned, the BYU Bookstore serves as the tourist gift shop of the campus. In standard situations you will rarely see students outnumber families and children. Everything is over priced there and if any BYU sporting event is on TV you can safely assume that the workers will be far from helpful as they are too busy watching the screens.This is not to say the entire place is bad. The Twilight Zone runs as efficiently and calmly as any gas station, and I do find cords and computer peripherals very easily in the electronics section.However, ultimately I find the bookstore to be more of an inconvenience to go to than ordering things on amazon or any similar service.

Its a pretty place but I dont buy anything here besides school supplies and garments (theres an LDS clothing distribution center in the basement) unless I have to. All BYU themed merchandise costs probably three times as much as youd expect it to. Sometimes they have decent prices on school supplies but Id double check with Amazon or other stores anyway. There is a small Apple store on the upper floor so thats fun. Its conveniently located in the WSC and I take shortcuts through it sometimes. The fudge is good but not to die for.

Excellent customer attention given by friendly folks all over the store. Lots of neat things here, but be prepared to pay a high premium for that Y on the mug or shirt youre buying.

Looks really good since we became a Nike Elite school. The renovations make it look much better and they got rid of all the lesser-quality competitors clothes. The most expensive place on earth to buy textbooks.

Overpriced, inefficient, and disappointingly lacking as a store designed to provide textbooks to BYU students. I never buy books here if I can help it, and when I do theyve almost never offered me any money to buy my books back. Do the universe a favor and put this place out of business by buying from amazon. Theyre faster, cheaper, and better stocked anyway.

So they have a monopoly on students because you need your books for class, but they wont give you your book list until a week before. If you can hold off on buying, try any internet site to get the same book for a fraction of the price. My senior year I tried to boycott the bookstore, and saved nearly $400 just buying used and online.all of their prices are amazingly inflated. Id never buy there again if i didnt have to.

BYU Bookstore has a nice staff, but theyre stretched too thin. Prices are too high, and textbooks are a joke. They rotate their inventory every semester and even though they *say* they buy back books, thats assuming that the book is in better shape than you found it, that youre one of the first in line, and that they are stocking it for next semester, which they probably arent. Very expensive. Convenient? Sure, but its an *awful* high, un-marked convenience fee.And I see there is a troll in our midst, rating the poor to fair reviews as un-helpful, and the good reviews as helpful. Poor experiences are frankly more common than good ones. Ive had good experiences at the bookstore, but more often than not, Ive left cringing at the price I paid. For instance, try to find a notebook there for less than $1.50.

Dont be a hater other reviewers. Try the chocolate covered cinnamon bears. youll feel better.

I only buy textbooks here if theyre BYU specific. Everything--EVERYTHING--is cheaper on Amazon. Not to mention the upstairs employees are always so grouchy and can never answer my questions. It seems like they are always out of stock--I Even had an out of stock eBook, which seems ridiculous when you think about it.

The delivery was really fast. I also really like being on the mailing list, so I am made aware of great deals.

Best store in all of BYU, but the only reason why I give it 4 stars is because they need to get more cloths for guys.

Great service but very overpriced. This especially goes for textbooks. I got one that was a BYU custom book that you can only get at the BYU Store with an access code and after I had used the code to register, my class found a way to get the code from the publisher directly at half the price. So, I paid $70 for the access and $70 on a print version of the book (the online access included the ebook). Could have saved $70 buy buying direct from the publisher. What a joke. This is not the first time I have been ripped off by the bookstore. Buyer beware.

The latest books from all genres, lots of BYU swag, and a Church of Jesus Christ of Latter-day Saints Distribution Center make this a worthwile place to shop.

I paid for a book online from the BYU store for a certain price and was charged way more than what I had paid for at the online checkout. They refused to refund me the money even though my receipt clearly had a fixed price on it. I eventually ended up canceling the the payment on my credit card and fought the charge. I got the book for free because the BYU store did not honor the price on my receipt.

Very inefficient process for buying books. I bought a book online and went in about half an hour later to pick it up, only to realize that they had to take about a day to process my order. I found the book on the shelf and brought it to the counter, but couldnt take it. Didnt make much sense to me...

I cant say much that hasnt already been said. Basically this is the best place to get BYU apparel. Their selection is incredible. So many tshirts, polos, ties, towels, socks, anything you can think of really. Just dont give them your email address unless you want emails about BYU water bottles and fidget spinners every week.Also I dont really recommend buying anything else here if youre not in a rush. Prices are extremely marked up. Especially on textbooks.

The BYU Store is annoying. Also who actually calls it The BYU Store? I ordered an in stock used textbook, they ran out, and charged me extra to get a new one. All they sell is over priced BYU gear now. Its ridiculous. Everyone except the people at the candy counter are grouchy and preoccupied. Better management and pay would probably do wonders.

The employees Ive interacted with have been top notch, caring employees.

The customer service could be way better. I was Caller number 1 and was still put on hold for 7+ minutes. I’ve had this happen multiple times. With the longest being 30 minutes!I was Calling about an online order that I chose to pick up in the store instead of having it shipped to me. I did this hoping it would be faster but when I called (After a week of having placed the order) they said it would be about another week or so before they could process the order and I could pick it up. So if you’re tryin to order something as a gift, I would do it a month in advance because they’re not super reliable on the delivery/pickup timeframe.The sales are great, but that’s the only time I’d buy their merchandise. It’s better to buy BYU gear at Walmart or Costco. It’s a little too expensive.

Dont hate on the BYU bookstore. Where else are you going to get a king lamoni action figure and fudge?

Great service wonderful atmosphere

Store is really nice, but many things are not very competetively priced.

Very impressive staff; Prompt, efficient and friendly. The quality of products are top notch.

The candy counter is definitely the best part, it has a wide selections of chocolates and non-chocolates too! Designed for a college students budget, so its affordable too :)

I try not to buy my textbooks there anymore if I can help it. I bought a text book and tried to return it within twenty minutes of my purchase because I realized that I wanted to buy a kindle from the bookstore instead and they would not refund me my money. Apparently they stop giving any refunds for books about a week or so into the semester however they didnt tell me about this till I tried to get a refund. I even talked to the head of the bookstore for about a half hour and he would still not refund my money or give me in store credit even though I intended to buy a kindle with it at their store. He had the power to give me a refund but told me that if he made an exception for me he would have to make an exception for everyone. Stupid business move in my opinion since Ive been buying most of my books on amazon ever since.

I spent like 3 hours looking for the BYU Bookstore and ended up here instead. A great alternative to the BYU Bookstore if youre looking for something local!

We came slightly too late and I really wonder why the store closes already at 6pm. Thats way too early if you ask me.