I am so happy with my experience so far . My son walks in and cant wait to jump into his instructors arms .Instructors are very playful and caring. Also be prepared to have different instructors from time to time but it lets me know which instructors I would like for my son in the future.

After my daughter started swim at 5 months she had a great instructor who soon after went on to college. After that we were bounced around a bit and I was not happy because she lacked instructor consistency and considered quitting SafTSwim altogether. We were introduced to Cat Abarca and she is the SAVING GRACE for our experience at safety swim. She is very patient with our daughter, always professional, super communicative and an overall joy. My daughter as well as my husband and I have grown to love and appreciate Ms.Cat. Thanks to her my daughter is a confident Level II swimmer at 2 years old. We are positive that with continued lessons with Cat she will only become better and stronger! I have even referred friends who have also encountered her same awesomeness (sadly this love isn’t only for my kid lol) . Thank you Cat for taking your weekend job so seriously ! Please please please keep up the spectacular work!

Great instructors and my son loves it!

Love the staff but the facility needs to be updated. That is the only reason why I didnt give it 5 stars.

Im into my second set of 6 sessions with Diane in Baby & Me and I love it. My daughter is 1 and Ive seen her grow more and more comfortable in the water. Diane is very patient, friendly, knowledgeable about children and always willing to help you get comfortable with each set. Id definitely recommend this class. I have to see how the class advances and gets more challenging but so far its been great!

This place was highly recommended. However, it was so disappointing. My daughter initially loved her instructor, but the she quit this place. My daughter was then passed around every single session with different instructors. Her folder sometimes cant even be found. She keeps on trying until she was able to meet all required test to pass the level and was looking forward to ring the bell. But the instructors keeps saying she passed but since Im not the regular instructor, she cant pass the level. My daughter got so frustrated and just quit it. At 4 years old, she said, I dont want to swim anymore, I did everything, but they wont let me ring the bell. It wasnt her fault that she didnt have her regular instructor. Sad. But my daughter found her happy place somewhere else.

I will say the facility is nice (inside more so than outside), there is plenty of space in the locker rooms and they also have individual changing rooms with full doors which is great when both parent and child need to change. Also, the facility is very warm so youre not freezing running from from the pool to locker/changing rooms.That being said we took 2 classes and canceled. My little one is only 2 so its not as if were training for the olympics here but I just wasnt comfortable with the experience level of our instructor (1 year). Look, Im not so old myself (early 30s), and like I said, its not as if we need serious training, but I would like an instructor that has put in some time. I called to express my concern about her age (all the employees seem to be teens) and experience level and when a manager did call me back she advised that this instructor was her MOST EXPERIENCED and we were just in a class that was too young. After about 2 minutes, and before I was done with the discussion the manager rushed me off the phone because she had a class to teach. I was so glad she felt a parent with an issue only warranted two minutes of talk time. I agreed to try the down under class and it was worse. We had 2 instructors this time, one was the original and then another young girl. They are nice girls but its only a 30 min class and at one point their backs were turned to us so they could have their own conversation.Needless to say I will not be returning.

My son has been swimming here for the past year with Daniel and Cassie and they are both great instructors. They have really pushed him and he has made big improvements in his swimming and confidence in the water. Also, I have worked with Amanda at the front desk on many occasions scheduling classes and make ups. She is AWESOME! She is very friendly and easy to work with. She always helps me figure things out. If you need to work with the front desk, I suggest you ask for her :)

If I could give 0 starts I would! This place is horrible. Signed my 2 year old up for baby and me, and after 3 lessons of realizing the instructors do absolutely nothing but waddle in the pool, I decided to try my luck at privates. I signed my son up for privates and on the way to his first lesson they called at 2:20pm (lesson was 2:30) to say ask if we were going to make it. They had us listed for 2pm classes. My father and son had already arrived and they told us that no instructor would stay 30min. As my son sat hysterical crying to go into the pool they told us that there was nothing they could do and we would need to leave. We asked if we could take him in the pool ourselves and they proceeded to tell us that we could sit on the stairs with him. This place is a joke. Instead of confirming appointments with people to avoid these kinds of issues they call you 20min (!!!) after your supposed lesson and then tell you sorry not sorry. Needless to say I got a refund only after I demanded it and I will never do business with this joke of a school. Don’t waste your time, don’t waste your money. They don’t care about teaching kids to swim.

This place is not what it used to be. I had my son there for swimming classes and at first it was good but later his lessons would get cancelled every other week... he didn’t get to really bond with the instructor because it would constantly change so I left but celebrated his birthday there a year ago and it was a pleasurable experience.. however, I recently went back for another child’s birthday party and the host were not child friendly, the “lifeguard” of the party was sarcastic with the children and I founded to be rude. The other lifeguards/hosts were not attentive and seemed disconnected from everyone.

I only have good things to say. Only downside many of the instructors are college students. So that means they leave to go back to school. If your kids has no problem adjusting its cool. There is a handful of great swim instructors who are there year round, if your lucky to book them. I have a 4 year old boy and a 18 month girl who love it there. And its CLEAN, showers, changing rooms and pool. Parking not so great in the summer.

Worst experience ever . Dont waste your money and your childs time in this place. My son is almost four year old The instructor, a young guy with obviously no major experience, spent the class showing a face without any emotion, except when he was yawning. There was a woman instructing the mommy and me session, she told me this young guy was very experienced and he knew what he was doing. No complaints about the guy, he is a kid, and probably no well paid, but the woman just want to make money with the people and your kids, she doesnt care, her name is Diana, she didnt even tried to talk with the guy. When I went to the front office asking for the manager, they told me this Diana is the manager. My fault, I should have checked reviews about this place before I went in.

Great atmosphere, my kid is really comfortable swimming here. If you cannot make it to a schedule class you can always schedule a make up at your convenience, and babies 2 - 6 months swim for free. 😄👍

Needless to say I would have pulled my daughter out if it wasnt that we were locked in til June. Ive changed instructors god knows how many times the first few left, one was chatting the whole time and the one she has now has only been with her 2x out of about 6 sessions. I know the office number by heart as they call me every day my daughter has class to let me know her instructor is out. Its a shame bc the instructor she has now is good with her. Havent seen a manager in the building for a while now. They have a great teaching method Ill give them that some need to put those method into effect and the others just need to show up not happy

Here are my reasons why I will never go back to any Saf-T-Swim. Buyer Beware!PROBLEM 1 - I called in the summer to find out the cost of their class packages. I was told $206 for 6 classes. I decided to table the classes until the fall. By the time I came in to sign my child up in the fall, the price was quoted as $299 for 6 classes. Like really? Their excuse was that the prices in the summer are cheaper......apparently THAT much cheaper.PROBLEM 2 - Apart from the paid classes, I was looking to bring my child in for extra practice in the pool whenever I could. Think a family swim - me and her. I inquired about this...its not allowed at Saf-T-Swim. I was shocked, because having learned to swim as an adult, I fully understand, that even for children, it is impossible to learn to swim quickly from one 30-min session each week. At the YMCA family swim/practice was highly recommended and encouraged.PROBLEM 3. Though I should have known better after problems 1 & 2, I decided that I really wanted my child to learn to swim. So I signed her up for a class package. First things first, many of their instructors are teenagers, and Im convinced from observing them, and comparing them to my own swim instructors, that they arent 100% sure what theyre doing. The first instructor my child had, though very nice and respectful, taught my daughter nothing she didnt already know. For 6-7 weeks straight, he had her hold her floaty, kick through the pool on her belly, then on her back for at least 20 mins of each 30 mins class. Then he would try to get her to jump into the pool, but she was always afraid. So he just gave up and had her repeat the belly and back kicking until the class was over. He taught my daughter nothing she didnt already know. Anyway, one day he got upset with her for not wanting to jump into the pool so I had enough and asked for another instructor.BIG PROBLEM 4. The 2nd instructor was supposed to be the BEST AND GREATEST instructor ever. Moms swore by him. My childs first class with him was superb, my daughter seemed to make so many strides in one 30-min class, we were all very pleased. The second class, however ----I caught him not looking, but staring, up under my daughters skirted bathing suit more than once (at least 2-3 times), and no I dont question what I saw because I affirmed and re-affirmed what I was seeing. My daughter is under 10 and I must keep my child safe at all cost. SAF-T-SWIM will not get another $ from my pocket. Thankfully I was able to inform their corporate concerning this serious issue. I mean, there are children here, hundreds of children. Corporate expressed concern and sent my money back, but buyer beware. There are other swim school options on Long Island.

Swim instructors are great. They work with the children very well. The front staff is a different story. The front staff is unorganized and not friendly. They constantly lose files, forget to put in make-up classes and are always in bad moods. When you complain about this, the employees lose recollection of these events. Whenever you ask to speak to a manager they are never in or will be out for numerous days. They only call back when you call corporate. Future clientele beware.

My 3 grandkids ages 12, 10, 7 have been swimming here for more than a year. We have had such a great experience. Diane, Sasha and Jelani are terrific instructors

First timer and the first two instructors were not kid friendly at all. My daughter who loves The water hated swimming after three classes The staff was fighting at front desk and almost all of the instructors look like they are miserable. Its like a swim factory...

It’s common for the instructors to cancel classes last minute where your finding out as you’re getting kids dressed to leave for class or or even better you show up have your kid in the pool ready to swim and after 10min passes no insturctor . You have to walk to the front desk and they call up the instructor and they say they over slept and are not going to make it. All your offered is a “sorry” and reschedule class. Again you have to schedule this around work which is not easy your kid is not building a bond with the instructor due to missing classes so often not advancing as they should be. The times I have been to this place most of the instructors seem very young and just rather being doing something else. As far as management seems like zero accountability for their staff. I wish I would have read the reviews before spending our hard earned money at this location. At least compensate your customers with free classes when they are incovienced so then they can be rescheduled also. Wouldn’t spend anymore of our hard earned money with them unless changes are made.

This is a very bad swimming place. The Teachers are pretty rude to the kids. This is a place to waste your money. Do not waste your money over here so go somewhere else.

Good environment nice instructors

Wish i can give 0 stars. What a joke. They would constantly change my daughter’s instructor. And wouldnt give notice when one wasnt going to be available. Mind you, my daughter is autistic and loves water. I wanted her to learn to swim for her own safety. The instructors have no experience and they once tried to give my daughter an instructor who looked like he was 15. Do not take your children here. They dont care about teaching anything

Do Not Bring your children to this place!!!! Please.... Instructors are not kid friendly. They have no patience and they do not care about the kids. They have no idea how to work with children. Instructors are changed very frequently and they spend the time chatting with other instructors and leave the kids playing by themselves.

I had to withdraw my children from the program after multiple problems with instructors and staff. Its a shame, I believed in the program and the need for water saftey....however, the staff didnt match the need.

Idk