Ohana Aquatics
12000 Campus Dr, Oakland, CA 94619, United States
Ohana Aquatics

Review №1

I wish I was here to review the actual lessons. But we never made it that far. Ive been trying to get my now 6 & 8 year old boys into lessons for two years to no avail. Locations are limited in the Bay Area and it can really get expensive for two children.I have a couple friends who were able to get their children in Ohana. One got in a couple years ago and the other sometime within the past year. Both said, we had to email and call a bunch of times and they finally worked us in, try email. So I did during the school year. There were no openings so I received a response saying to send them my availability when school lets out for the summer as more classes would likely be opening up. Did that. But instead of a receiving a direct response I was sent a form email with very convoluted instructions that basically said use the website. I tried calling and heres where it gets really interesting. The voicemail states that the descriptions of the class levels list the skills the kids will be working on in the classes.So I went online and thought Id finally gotten lucky scoring two places in a class. I called again to confirm and to ask some questions prior to attending the first class. I was told then that the level I chose was too high since my kids werent yet able to do skills listed in the class level (remember when I said the VM stated that is what theyd be working on?) She said wed be kicked out if we tried to attend at the wrong level. Ok fine, their system is super confusing, but Id cancel and start over if need be. I was told to email to cancel--did that and was told I wouldnt be receiving a refund, for classes or registration per their policy. I immediately went to review their policy and it is not stated in there. I emailed back and received another email stating the last person was new and I would be receiving a refund for the class but not for the registration, which was a lot! Again, not stated in the policy, so I emailed again. Mind you I never knew who I was corresponding with because they never use their own names.I then got a phone call from another unnamed person who immediately began talking AT me. She said three times, I hope you appreciate that we are refunding you for the class in the most condescending tone, and wouldnt acknowledge the confusion with their system. She again refused to refund my registration fee and wouldnt let me get a word in at all.My children were never able to get in. So I took them every week since to the rec swim at AQUATECH in Alameda--its only $10 per person for an hour. I taught them myself because this was about safety and it was extremely important they learn to swim now. Still, Im left feeling super offended. Ohana was so mean in their communication and refused to be held accountable. Zero stars man.

Review №2

Kids loved it, nice staff, easily accessible, parking and area for families- very convenient

Review №3

Lovely spot and amazing staff for kids swimming lessons!

Review №4

Our kids 6 and 9 take swim lessons here. Its great.

Review №5

We’ve brought our girls to the parent and child drop in since they were babies. It’s a very relaxing setting and the rotating instructors are friendly and knowledgeable. The absolute best parts are all water toys available (ducks to swim after, floatation things to help with independence, and toys to dive for) and the fact that it’s drop-in and so there is zero commitment. We love not losing money when something comes up.

11 Photos
4.8 Rating
  • Address:12000 Campus Dr, Oakland, CA 94619, United States
  • Site:
  • Phone:+1 510-759-2782
  • Swimming school
  • Swimming instructor
Working hours
  • Monday:9AM–7:30PM
  • Tuesday:9AM–7:30PM
  • Wednesday:9AM–7:30PM
  • Thursday:9AM–7:30PM
  • Friday:9AM–7:30PM
  • Saturday:8:30AM–2PM
  • Sunday:Closed
  • Wheelchair accessible entrance:Yes
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