So thankful I was able to find this school. I just received my CNA Certification today! 😬 And I am so grateful to Ms Shonika Jackson!

I honestly do not understand the negative reviews. Ms. Jackson was beyond respectful during my CNA course! The small class size made it easy for me to understand the material and get the time to practice the skills I needed. I was able to pass my certification test on the first try with no issues! I had a great grasp of the materials and am confident going into my first job! Additionally, all of the tests and materials that are provided for the course are beyond what I expected. She has a passion for teaching and truly cares about her students succeeding! I would highly recommend this school to everyone! Thank you for everything Ms. Jackson!

First step technical college. Is the way to go If your in the central Arkansas area! Ms. Jackson is a wonderful Instructor. She guides at your pace. She helps you understand. She’ll stay late and after class hours to help. She gave me a powerful weapon medical education. I’m glad I took the course.

I love Ms Shonika Jackson, she took her time with me even when I couldn’t understand or was stuck on something, she explained it to me a million times until I got it right! ❤️ Much love goes to that women I’m really glad that I went with my first mind to go this school. I’m officially a CNA ✅ ..Much love to you Ms Shonika💞

If I could rate below 1 star I would. I have waited weeks to post this so that I wouldnt write this in a place of anger. Because of First Step Technical College my ENTIRE class has to relearn everything we learned last semester to earn a REAL certificate after Mrs. Jackson abruptly ended her contract (from what we were told) with our high school. Apparently we were not even instructed the state-approved way. There were documents we werent even shown, state-mandated videos we never watched... Everything we had worked for has gone down the drain. I was looking forward to jumpstarting my career. My entire class feels absolutely SCAMMED and betrayed. I am both heartbroken and furious. When our school requested our files, which couldve helped validate last semesters work, she refused to provide them. What is your explanation for this Mrs. Jackson?

Love the small class sizes. I was able to get as much one on one time with the instructor as i needed to. Also, the entire course is hands on so that you can get a better understanding of the material you are reading by actually doing the skills yourself. The instructor Shonika is amazing at what she does and encourages students to come in and practice skills to pass the state test. I will recommend others to First Step CNA Academy!

The program director Ms. Jackson has a very nasty attitude. I am a parent that went in to get her to fill out the competency phlebotomy test form and she wasnt there (as usual). When i called right before i went to work to pick up the signed form i asked was the formed completed and she said its here. So i asked again was the form completed (because it has to be filled out before i can submit it to pay for the test online) and she says again its here. When i get there (she had an attitude i could see it in her face and this was my first time even talking to her) i ask her for the form and another basic question. She instantly got mad and stormed out the room telling me that i had the bad attitude (i saw where that was going), so i continue to tell her what i came to tell her and i left. She bs these young adults because they dont know better. She tells the students that she dont give her telephone number to students but they can have her supposedly assistants number (no good communication skills at all). Now how are we going to communicate about anything test, dates, etc (if the students dont have your number). She also takes the states/federal funds and show up for work late or she dont show up at all. Tell you that she payed for the test and pocket the money. Then you are left paying for the test. I wouldnt waste my time or money if i were you.1/24/2020 A week later this director change the test date again from the 29th of january to the 31st of january for my child to take the test. Then i called up there and see what date she changed it to and now all of a sudden she says that she cant talk to me about the date (which she did a week ago and i told her that). Now she has to talk to my child and she hung up in my face. Then i called back and ask for the corporate office number and she repeats her new number to me (as if she corporate with her same number). I then told her that Ill get it and hung up. So i had my child call 3 way with me on the phone to get the changed date and time and she over heard me say that i was gone record this conversation and she hung up again. So like i said before this b**** is something else.Now yall see minutes after my review she post like shes the victim (down below). You wouldnt talk to me then so why respond now. Ijs! Ms. Petty 😄. BEWARE! DO NOT GO TO THIS SCHOOL....And yes Ms. Director she is still a teen (19yrs old) legally (i posted that above but i see that you didnt pay any attention to that) she cant buy alcohol or cigarettes so shes still my child or can you no relate because you dont have kids. I see misery loves company. You BIG mad or LITTLE mad 😂1/28/2020 So my daughter called me again today saying that she got a e-mail from this director saying that she needs to register (some more bs). The test is now in her hands where she has to put her on a roster and it still didnt get done because apparently shes mad at me. When i try to call her to ask why my daughters test got cancelled again (recorded by the NCCT) she hung up on me again. Now im about to put these white folks in her life. Imma e-mail the folks that payed her for the class and the people that approve her to be anybodys teacher. Which is Department of Arkansas Higher Leaning & office of long term care. But next wensday shell be taking the test with the people in LITTLE Rock NCCT gave us that information. Because she tryna make my child miss this test because shes mad at me. With dragging her alone with these cancelled test so that she want be able to take the test period. Because i called her out on her bs.

My daughter received her CNA license from here and passed everything on the first try! She was very well prepared and still keeps in touch with her instructor, shes very polite and professional. If you want an awesome education with an instructor who truly cares then choose First Step CNA Academy!