Worst hospital ever! I have great Insurance and all and they had me in the ER literally waiting overnight to see me..and today is only Wednesday so imagine how weekends and holidays Smh there was no housekeeper that made rounds to disinfect high touch surfaces or clean restrooms…they take ambulance patients before u..hell they will take a cockroach before you..worst service ever please do not waste your valuable time here…they will let u suffer in pain

I delivered my son here at Loyola, the nurses in the Labor and delivery department were 5/5 stars! Very wonderful and great bedside manners. Thank you from the bottom of my heart!!! The next part of my review should not discredit the nurses from Labor and delivery.Everything was great until I transferred to the postpartum ward. Ehh, I wasn’t happy with the care I received. I had a total of 4 nurses in the postpartum ward. I only liked 1 of them. The other 3, shouldn’t be working in the postpartum ward. One nurse said, “if I didn’t correctly breastfeed my baby, I would not be allowed to take my baby home.” Very stressful! I would like to say, FED IS BEST! Nurses shouldn’t pressure anyone to breastfeed. Not only that, I had no help from nurses but would get scolded at. The trash was filling up so bad, i had to change both trash myself. Just felt so dirty in an unclean room.I do like Loyola as a hospital, amazing nurses and doctors. Despite the bad reviews on their emergency department. I feel the opposite. Top notch emergency department. There is a long wait, though. Exceptional service, nonetheless. I just wouldn’t recommend the postpartum care at Loyola.

Best hospital Ive ever been to. Their pediatrics team are ANGELS. They take amazing care of the kiddos and are as kind and patient as can be. 10 stars if I could. Dr. Mike White, Ms Deb and Ms Mindy in PICU...THE BEST. Ms Carol in the regular Peds unit ...best nurse ever. Real life angels. THANK YOU!!!

I was in Dr. Meghan Hunter’s office in Oakbrook office. I was treated with respect by her staff. Specially I would like to recognize Cecilia, Diaz for her services. She educated me and answered all my questions thoroughly. Thank you Cecilia for your patience. Keep up the good work. Certainly she is an asset to the organization. -Thomas N

I feel like those who excel need to be recognized. I worked with Sergio in the Loyola Billing Dept and he was so helpful. What I respected the most is he gave me the chance to explain the situation and he dedicated our call to resolving and finding the answers. Exceptional customer service was provided. His manager was busy at the time of our call or I would have verbally commended him. He truly is a great asset to Loyola and should truly be rewarded for his stellar service.

I was there for 4 days and the staff made me feel like I was in a hotel. They turned what should have been a terrible experience into something decent and bearable. They are wonderful and have my sincere gratitude.

Went in to the emergency room. My appendix almost bursted. I was in extreme pain. Waited 13 hours, nurses did not care. I was crying and screaming in pain. Not to mention everything was a mess in the waiting room. Floors were very dirty and chairs as well. Covid is definitely around here. With no cleaning techniques. They didn’t even give me any medication for my pain. Nothing. I had to go to another hospital. They will not care if you die ! Bathrooms were extremely horribly dirty with even poop around the walls.

My mother was air lifted to Loyola from Indiana. Not by our choice. If it was up to me and my family we would keep her in Indiana.My elderly father was there, I traveled 2 hours to bring clothes to my father and the nurses told him I could see her.When I got there the front desk staff was so rude, no compassion, no HELP!Coming from Healthcare myself, we are taught firm, but compassion. I understand there are rules but when I am crying and told to get out. I was trying to explain I think there has been miscommunication can you help me.No compassion, no feeling of hope.If I could I would only give 1 star, but I am giving 3 stars. The nurses seem compassionate and do what they can to help my mother.But if it was up to me I wish my mother could be in a hospital in Indiana.

I couldnt be sadder with my C-Section experience on 07/30. I delivered at Loyola 8 years ago so I thought wed receive the same treatment as back then, however, that was not the case. Lets start w/ the fact that I wasnt COVID tested until AFTER surgery. I was not given the opportunity for skin to skin contact or to even see her once taken out. I didnt meet her until hours after delivery. My spouse wasnt given the opportunity for skin to skin contact when he went back to the room with her and she wasnt given a bath until 30 minutes before we were discharged because we asked for one. At discharge I wasnt given anything to confirm her birth for my employer even though I asked and I was not provided any assistance on how to acquire a breast Pump even though my insurance covers it. I understand this review may seem harsh but this is my last child and I was deprived of moments and assistance that Ill never get back. I do want to take a moment to thank Nurse Theresa who helped me in the OR when I had to get stuck twice after the first spinal block was a fail probably bcuz the studentwas roughly pushing the monitor on my stomach while a needle was being threaded through my back. Also, thank you Agata who treated me with so much compassion and care. These two seem to be the only ones who still love patients and treat them like people. Dont risk losing out on once in a lifetime experiences while having your child look to another facility.

I had an unexpected stay at Loyola for about a week and cannot say enough about the wonderful care and compassion I received from every nurse, every doctor, every tech. I feel I received the best, most comprehensive care and left confident in the treatment plan made by my entire team of doctors, from cardiology to pulmonology to gastroenterology. The nurses were so kind, so attentive, day and night. The doctors themselves were in my room every day with updates, shifts in treatment, recommendations and to share my test results with me. They were patient and answered every question I had. I was very impressed with the entire team and very glad that it where I landed given the help that I needed! Shout out to the entire team in 3SE AND THANK YOU for taking such good care of me.

It is a Thursday night at 9:30 and I was with a friend who experienced a bad fall. Could not stand on her own at all and in serious pain. So to start off I couldnt get into the ER parking lot because the gate wouldnt go up. Finally someone comes and raises it. Then she is left on a gurney in the hall. For hours. She didnt get x-rayed until midnight and when I checked on her at 7am she was still waiting for someone to come and put a brace on her leg!!!! 10 hours!!!!! This isnt about the nurses/doctors. It is about the sorry way it operates. Whos in charge and do they even care??? You would never see this kind of disorder at Edwards-Elmhurst.

As everyone mentioned the wait time in the ED is absurd. There’s no communication whatsoever! There’s people here sick. And in pain. My dad is here because of his lungs. He hasn’t been seen in 8 hours. And we are still here waiting. Like how is this place ranked in the top!? Perhaps the state needs to reevaluate this terrible place. Do not come here!

Worst possible place to birth a child.. no one knows whats going on. They let my gfs sugar get in the 300s when they had a sliding scale to follow but 16 units of insulin is ok to give to a pregnant diabetic an send her to bed. All the doctors contradict each other an none know what they are talking about except the Muraskez s who seem to be the only people fit for the job. Dont come here unless you want frustration an anger to build to a point you wanna pull your significant other out because they act like kids playing doctor here

Treated for burn. The staff were great!!! Thanks Loyola for taking care of me.

Most people in reception and definitely on the phones are rude, they rush you, and many times just don’t listen. I literally hate calling or going to this hospital. Definitely hate calling and talking to anyone at any part of this place. I gave it one star in hopes my review wouldn’t get messed up as everything else has.

I am so grateful for entire labor and delivery team. I had my little princess on July 16th and my c-section went really smooth and good. First of all thank you Dr. Kalee Ahlin and all the surgery team. Every doctors and nurses were so caring, supportive and super professional.I also want to say thanks to all the nurses who’s been helping us after baby’s delivery. I don’t remember all the names but they’ve all being so professional and kind. Special thanks to nurse Kaitlin for your advises and amazing support. Highly recommend Loyola Labor and Delivery to everyone. I had an amazing experience and extremely satisfied with your service.

THIS IS THE WORSE HOSPITAL IN THE COUNTY! DO NOT GO HERE IF YOU CAN HELP IT!!! FIND ANY OTHER HOSPITAL THEN THIS. EVERY DR. HERE IS NOT QUILIFIED!!! RUN AWAY AS FAST AS YOU CAN. GI DEPARTMENT IS AWEFUL! THE PCPS ARE AWEFUL! THE ORTHOPEDIC SURGEONS ARE AWEFUL! IM REPORTING THIS HOSPITAL!! JUST THE WORST. BUT WHAT CAN ONE EXPECT? THEY ARE IN MAYQOOD.. THE CESS POOL OF ILLINOIS.. JUST DONT DO IT! DONT DO IT..

I went to Loyola ER for a bad UTI and they couldnt get a clean urine sample supposedly there urine lab was having problems so I was in pain for the 8 hours I was there they didnt give me no pain medicine or nothing.I walked out and went to the nearest urgent care clinic and sure was a UTI and was prescribed antibiotics.Dont waste your time there they will literally let u Die.

IF YOU ARE IN SERIOUS DANGER & WANT TO DIE COME HERE .This place was like a nightmare . I literally felt like I was going to die and everyone was so casual about it . Made me wait 4 hours in the emergency room & I left was never treated . It’s so sad to me because there so many people waiting and it’s like they were acting so slow like they didn’t care if we die or not . Never come here !!!… It was literally so dingy I truly saw the dark side of the American healthcare system… I knew I should’ve went to rush first or elmurst hospital … they take you in right away and you get proper at least some medication to calm the pain.

Service is horrible been here in the ER for over 5 hours. Got stuck 3 times in order to obtain my blood specimens for labs. Is extremely cold in the room. Have been waiting to be discharged on labs that were drawn over 3 hours ago because the analyzer is down. Doesn’t a hospital of this magnitude have backup analyzers or a backup plan? This is my first and last time here. I chose to come here out of other hospitals because I thought I would receive excellent care and I was totally wrong. Extremely disappointed!

Definitely suing this place Do not waste your time and work here they do not care about their employees in the slightest

First problem. I am already paying the dr and the office and everything. I think any hospital to charge for parking is just BS. Then the check in. 20 min in a line just waiting. I am sorry check in should be much smoother. Im sorry. Medical specialties know how many patients are coming at any time and for them not to have enough staff... thats a problem.

This is a wonderful hospital. My son had to go for surgery. And everyone was very helpful. From start to finish. Nurse very friendly and caring. Doctor made sure my son knew what to .expect And kept me informed.

Honestly the worst hospital ever. my mom came in and was placed on the top floor which is known as for major things and while she was in pain nobody cared to help, workers would sit there and take HOURS to give you medicine which wouldnt help at all and paper work that was not necessary at all.

My appointment was rescheduled because my doctor was removed from the clinic I have been going to without warning. I was told my doctor would no longer be at that clinic. In order to have an appointment that same day I have to travel out of my way and see a doctor I have never seen. I was also told that my doctor is not on the schedule for appointments yet. This is the second time I was told to reschedule with a different doctor. The fist time it was a dermatology appointment I went to a different provider. I am contemplating leaving loyola altogether. I never had these issues with Advocate, I stopped going to them because I relocated. I am wondering is it worth the extra travel time. I was told I cannot see my doctor 2 days before my appointment, that I made weeks ago. Also they added my initail to my charts, etc without my permission out of the blue. I tried to get it removed. I know it is a minor thing but I should have my name appear as I want it.

Terrible place and prices are extremely high, I went 1 time for an appointment and they did a CT chest scan of 10 minutes. Now I have been charged 3,200

Received both my COVID shots here. Their process was organized and efficient.

My husband was transported to Loyola to receive specialized care. The staff was rude. His room was dirty. I begged to be allowed to stay with him because he was terrified and in pain. I was told his condition wasnt serious enough to warrant extended visitation. I was told to leave. He died 5 hours later. Alone and scared. When we were gathering his belongings we found someone elses shoes under the sofa in his room. I am beyond angry and disgusted!

Emergency room is....G H E T T OPeople working here are like the at the hospital in the movie:I D I O C R A C Y

This institution wastes peoples time. We wasted 9 hours on my mothers cat scan and almost half an hour for papers. Once the cat scan finished, a nurse told us wed have to wait for papers but the papers was a simple sheet of paper, may I mind you.

Bad service systems. We paid the bill and they keep asking the payment!!!Emergency is long wait but the billing team respond very fast.

Absolutely the best hospital. My son has special needs and they meet those needs and go even further to make his visits productive. One of his Drs even comes to our car to visit my son for those times he wont go in. That is service! Thank you Loyola staff... all of the staff!

Thankful for the emergency room Chaplin, doctors and nurses for exhibiting the utmost care and concern when dealing with an extremely stressful medical situation. Very grateful for my experience at this hospital. Keep up the spectacular service.

Terrible service. Shockingly incompetent and uncaring. 6 hours of waiting in ER without updates or check-ins. Promised next-day follow-up call never came. When I called them, the told me that the first available follow-up was 9 days after what the discharge papers said it should be. Thats a long time to wait with an itchy cast on. Person on phone was totally unsympathetic. All of this created a great deal of unnecessary stress on top of what is already a very stressful situation. I am VERY sorry we chose Loyola.

I have never had a problem with Loyola for the many years I have been going to either in the Maywood location or in the Burr Ridge location for the medical offices. I will try to avoid going to the Maywood location only because I find it absolutely repugnant and despicable that they have the audacity and nerve to charge for parking. Loyola at Maywood should be ashamed of themselves for asking more money for parking from people who are sick and have enough troubles as it is and now you want to add more trouble and stress for parking!! I don’t know any hospital or medical center that does this kinda thing! So for that I took away one star because that is my only complaint so far with the Maywood location. Everyone has been kind and helpful so far. I do have a bone to pick with the Loyola MacNeal women’s health department though but that is for another day! DO NOT GO TO MACNEAL FOR FEMALE TESTS!!!!! Go to another location!! Cheers!

Ive been in waiting room for 7 hours so far. Came in with chest pain and difficulty breathing and lightheaded. Why I am I not getting checked out?? Im losing more breath every minute. This is not right. I feel like Im having a heart attack but yet Im out here for this long. Asked for medicine 7 hours ago and was told its coming since the. Loyola use to be fast efficient and on top of care but today just blows my mind. No one is running this place And no questions ate answered. I feel like I can die in the waiting room and nobody would care. Shame on u. I could have went to macneal and been seen already. This is not heart care at all

They took great care of my father through his issue. Thank you to the awesome medical team.

The cardiac staff never gave us my family the right information. The rooms were dirty I brought me floor wipes to straighten my dads room up.The nurses staff never told us what was going on with our dad. Will not be using this hospital. Ever again.

The ladies at the front desk in pediatrics are so rude. They always answer in a bad manner and are upset when you ask for something. They urgently need some Costumer service advice. We like very much our pediatrician at Loyola but this ladies are the first face at pediatrics and definitely are not a good experience.

The worst hospital ever, they never call me back to tell me results, my health wasn’t good.And I was in a ER few times, waiting a doctor ten to fourteen hours

M fiancé’ set in the ER in pain for 8 hrs complaining of blood in her stool and nobody did anything I hope this hospital gets shut down its a shame Cook County Hospital cares about their patients more and has a way faster response time got all this money for nothing I’m complaining to the State Board of Health and Starting a petition to get this hospital closed down.

If you and/or your loved ones want to live, don’t go to this hospital. Worse experience ever, to the point of two family members passing for their lack of everything. This past 2 1/2 yrs Loyola went down hill. Bad staff by this I mean bad drs and nurses. I would need days to describe how awful they are! Leave to another medical facility, please..

What a MESS! That is the only way to describe this emergency room. I have been in a lot of emergency rooms in my lifetime and have never seen anything as bad as this! We went here because the person I was with has a health plan connected to this hospital.What happened to covid protocols? They sure were not practicing any in this waiting room, where almost every seat, even the ones meant for social distancing were filled. But that wasnt even the biggest problem I have with this place. They are VERY unorganized during of the check in process and in fact, the triage nurse completely FORGOT ABOUT US AND LATER APOLOGIZED after we sat there for 4 hours before finally asking what was going on. (The security guards run interception for the receptionist--who tell you to ask a triage nurse when you will be called next.) After nearly FIVE hours of waiting we were finally called to the back and everybody in that area was extremely nice but clearly overwhelmed. Everyone was rushing in and out of room..and onto the next emergency before having a chance to fully explain test results and options. I saw FIVE UNIFORMED MAYWOOD POLICE OFFICERS in the ER area because there were people under arrest and being treated. This is a level 2 Trauma Unit and this is where they take victims with gunshot wounds and stabbings among other areas of need. I get it...they are busy. But hospital administration needs to do better by these doctors. They seem to put up with so much of your inability to create a good work environment. The facilities are outdated as well. No wonder doctors here are overwhelmed. I wonder how much money this hospital is making off of Medicare, Medicaid and private insurance??? Come on, you have got to do better for the doctors and public!!!! I tell you, you are better off going to Cook County Stroger hospital for better service. No joke.

0 stars if possible. I was admitted not too long ago. The nurses on my floor were nice, but could’ve been more attentive. The food was standard hospital fare. Now, I was supposed to have an MRI done that night. I waited and kept asking the nurse, but she had no idea when they’d take me. They took me overnight around 2:45am. I get there and this lady was VERY RUDE and didn’t even look like she worked there. And whatever scent she had on like strong perfume or skin lotion really irritated me. I think her name was Sonya or Sondra, I can’t remember. Anyway, I told her I was somewhat claustrophobic, but I wanted to get it over with. She immediately said along the lines of, “...sir you can’t do this exam. I’m sending you back up”. I asked if there’s a nurse but she’s said in this annoyed toned, “she’s at lunch”. She then put me in this dark room around the corner where I waited for someone to take me back up. I noticed on my way out she was just sitting there on her phone and food near her computer. I got back to the unit and told the nurse what happened. She said she would tell the team. I met the team and they said I should’ve undergone the MRI and didn’t understand why that person acted like that or why my overnight nurse wasn’t contacted to get me something for claustrophobia. They ended up discharging me and giving me an order for an Open MRI. I mean, it’s bad enough I had to woken up in the middle of the night. But it’s another thing when you encounter people who don’t want to do their job. And again, I don’t know if that person even worked there with the attire she was wearing. I hope I don’t ever have to go back to the hospital. If I do, it will not be Loyola.

My second time dealing with cancer. I am beyond grateful for Dr. Bucholz. She is always reassuring putting my mind at ease. She returns calls promptly. She is so sweet and makes you feel like you are the most important person that there is. She never rushes the appt and is accommodating with your schedule.

They have you waiting in the ER for hours and they take people that come after others first than those who need a more urgent care.

There is no social distancing in the waiting area of Ophthalmology. The doctors care more about lining their pockets than the well being of their patients. They push unnecessary surgeries on patients without telling them every available option due to greed.The hospital administration has created a culture of uncaring unethical money driven employees who only care about MONEY, MONEY, MONEY and not the true well being of the patient.Its very disheartening that during a pandemic the hospital is so greedy that there is no changes in patients sitting extremely close. This place is the poster child of get rich and stay rich at any cost.

One of the residents in the Neuro department yelled at me and my father to take my mother home because she was dying and nothing could be done implying we were wasting hospital resources by trying to do everything we could to help her. Im not so much angered by his words but rather saddened by what the future physicians Loyola is producing.

I will never be sending my dad back to Loyola again. They have really gone down hill. The are so unorganized there . They preformed surgery on my non decisional father. With out talking to me his poa the hospital did absolutely nothing to recover from that. You don’t know who you’re talking to half the time . I asked to get a phone call when my dad got released (he needs to be transported home) they never called me . The nurses hate their job and they’re so rude . The only Nice person I talked to at Loyola was SHARON ON 5 NEWS she’s really funny! But yeah beware people .

I feel like Loyola overbooks their appointments especially in the Ophthalmology department. Appointment was at 9:45 for my 90 year old mom and its been over an hour waiting to be seen by doctor.No fault of doctor Im sure. The doctors seem stressed in my opinion. You really need to streamline the process. There are 7 patients in the middle waiting area, several sitting there before we were directed to sit there as well. Was hoping too be out by noon as I had to be back at work.Please look into this.

Absolutely rude and slow work. To try and call I’ve sat on the phone for over an hour.. couple of times. Only to be answered with rude staff members.

You need to pay for parking this is the first hospital that I paid parking to go to the doctor waited for almost 2 hours for 20 minutes check up never coming back

Wont let more than one person PER DAY in to see my father who is having a major surgery tomorrow. Even though we are all vaccinated. Absolutely ridiculous.

This review is specifically for nurse Jen from neuro ICU who works 1st shift. My father in law unfortunately died after 2 week fight in their Neuro ICU department. First several days after a surgery he was recovering very well but eventually his health deteriorated and eventually passed away. For majority of his stay all nurses and doctors were extremely helpful and provided us with updates over the phone and allowed us to do daily zoom calls with my father in law to keep his spirit up. In person visitations were not permitted due to COVID. Unfortunately there was one nurse who was very problematic, difficult and just a very bad person and her name was either Jen or Jenn and she worked 1st shift. Whenever she was assigned to take care of my father in law we could not get any update from her and were never able to set up zoom calls with her. On one occasion she declined to setup zoom call stating that the patient is sleeping now which eventually turned out to be a lie. When i told her that i wanted to see him on video call just for few seconds to make sure he is sleeping and resting well she declined and said that she is too busy. This lady was lacking any compassion and understanding of the situation. We knew that we most likely have hours or days left with our father in law being among us and this is the treatment that we got from her. My wife spoke about this incident days later with one of the attending doctors and he admitted that they have had multiple problems with her over the years and that many families complained about her demeanor. He also admitted that she even goes as far as saying to doctors that she does not want any family members present when she takes care of the patients. The doctor also said that hospital will not do anything about this because she has been employed there for a very long time. Hope someone from LOYOLA sees this and does something to correct this nurses behavior.

This is the words place I have ever been the service is just a nightmare and the eye doctor has her nails like she a nail technician she didn’t want to wear gloves or wash her hands if you don’t want your significant to not recover this would be the best place.

I try to visit my friend and I couldn’t because they take only one visitor a day ! Please let’s family member and friends to visit Dear patient .

Waited for 4 hrs in WR never saw Dr had to leave .Went to a different ER I was immediately taken back to a room. No bed side manner.

All the medical professionals I have dealt with here have been excellent, but the support staff and bureaucracy are atrocious. Scheduling is a constant nightmare of jumping through hoops. Ive wasted hours of my life trying to work through their systems, and the only thing they seem to have down to a science is billing.

Loyola has shown its true colors during this pandemic! FAIL!!! While everyone I know who is qualified for a vaccination has gotten one or is scheduled to have one, Loyola patients arent even being contacted about an appointment for the shot. This is awful!!!!UPDATE: Loyola finally gave me a vaccine appointment for March, and in the meantime UIHealth got me in immediately! It took two weeks to get a response from Loyola in my effort to cancel my vaccine with them. MyLoyola, the online communicator with patients fails! Every message sent to Loyola is returned with a no-reply response. Therefore, one has to go around-and-around to communicate with anyone at Loyola! Loyola has become so disorganized! Believe it or not, the day after my alleged appointment with Loyola for the vaccine, I got a message saying, We told you yesterday that your vaccine appointment has been cancelled! Yes, you informed me AFTER the appointment. MyLoyola is so pathetically untimely and disorganized. Open up communications with patients and quit sending NO REPLY responses that are ineffectively too late to be worth reading! (Im going to start communicating with Loyola through Google Reviews in hopes that they read these sooner than they read MyLoyola messages.Regarding your response: You better contact whoever again, because it is still not possible to contact persons through MyLOYOLA. All attempted messages are blocked by the NO RESPONSE message from your team members monitoring MyLOYOLA.

Do not come here they are slow and unprofessional and you have to pay for parking and it’s not even in the city! Very unprofessional workers and terrible security guards

They refuse to tell you where your PCP moved to and laugh while on the phone.

Scheduling is atrocious. Referred to a specific doctor by PCP who said this doctor performed surgery on her mother last year. Reception refused to schedule our appointment and said the doctor does not do this work. Thanks but I think my PCP with 30 yrs of practice and personal experience knows better . . .

Patient here. Beautiful Hospital amd people. Very caring. Great food. Great hospital. 5/5 stars.

Went to Loyola out patient building, Was screened and never given a mask I was allowed to walk around without a mask, so please do not forget to take your own mask! (Like I did.) If you plan to visit Loyola chances are you may or may not get a mask. Everyone please be safe just take your own!!! I gave 1 star because I couldnt post if I didnt. My true rating is ZERO !!

I have been an outpatient in the otolaryngology department and a patient in the hospital recently. This is an excellent hospital. Dr. Kirtcher in otolaryngology department is outstanding. I was very impressed with the care provided by the hospital nursing staff in the COVID ward, the nurses are great. So was the hospitalist. Im confident in their care for me.

Terrible experience!!They dont know what they are doing. Its a shame. I had to change my daughters doctor order to a different hospital! Their scheduling department fax machine doesnt work for God knows how long?? !! My doctor emailed order to them and still after 4 days they dont receive it...what kind of heartless people work here to ignore people/kids in need to get treatment...we are not talking about beauty salon but a hospital for Gods sake .....I was transferred over and over each day and I gave up. I called my doctor and changed it to a CL hospital. Loyola is nothing better than Gottlieb, just different label. I hope that your kids never have to wait as long as mine did to get help! And I dont need you to write back to me that you are sorry about my experience but do something about it. (Fix your fax machine)

This hospital has changed over the years.. my mom has been going there since 2012. That was the year the hospital was GREAT. And a few years that followed. Now I believe since Covid many doctors that have been there for many years are leaving and they’re hiring young unexperienced doctors.Over the last few months my mom has been in and out of that hospital quite often. She’s a known GI bleeder. In November she was diagnosed with scleroderma (which doesn’t appear over night). She had the GI bleeds (common with scleroderma) very itchy skin (they referred her to a dermatologist that prescribed ointment) and bluish finger tips (also common with scleroderma). Over the years, scleroderma doesn’t get better, it can effect organs and in my moms case it’s her lungs. Which just started around November. They finally did bloodwork to check for an autoimmune disease and found it to be scleroderma. She’s now on oxygen. Scaring of the lungs. I called an ambulance because she was having a tougher time breathing and upon arrival at the ER they said her hemoglobin was 6.3 and had pneumonia in 1 lung. The ER doctor also said she had a blood clot that dislodged from her pacemaker wire and may have traveled to the lung but it was small. Upon being admitted, there was no reports in the computer of a potential blood clot the ER doctor said.The GI doctor (pregnant woman) and said we can’t be bringing my mom to the hospital every time she has a GI bleed, we need to call her primary doctor (GI doctor VERY unprofessional). I told her we didn’t know she had a GI bleed. We sent her there for her breathing. She’s now admitted and breathing has gotten worse that she skipped her breakfast because she was so short of breath. They had her on 3 liters of oxygen. Her roommate told her she has to eat because she was also going to skip lunch. I informed the nurse that her oxygen needs to be put to at least 5 or 6 and she’s good, she can eat. She can talk on the phone etc.. her doctor that’s taking care of her, Dr. Neerja Joshi told me she’s been having breathing treatments and I called and asked the nurse when her last breathing treatment was, she replied “it’s been years!” So the doctor is a liar. A doctor called me yesterday from pulmonary and said she’ll have ALL tests done before leaving the hospital (ct with contrast and whatever tests needed) so once results come back she can get medication for her scleroderma. You get different answers from different doctors every single time you talk to someone.Loyola Hospital- you definitely went down the tubes. Once was one of the TOP hospitals has now become another St. Anthony hospital on 21st and California. So sad

Its always nice when I come here

Relatively decent sized campus in a suburban part of Chicago. Easy to find, with parking garages for inside and outside parking. Most parking is not free forever and there is no street parking available. Some of the campus is connected by tunnels so person could walk from one side of the campus to another without difficulty. Staff was nice and helpful, they tried to keep the wait time within reason. Clean and beautiful from the inside, most of the places inside look really renovated. If you had to go to a hospital, it would definitely be one of the better choices around.

I visited twice and lets say this is the biggest mistake Ive ever made. The doctor was always in hurry, they did not give me any valuable information, and I never received a call back form the doctor explaining my test results. I was put on hold for an hour and at the end they told me that the doctor is still busy and that they unfortunately have to hang up.On my second visit the doctor performed a genealogical exam and told me everything was fine (it took her less than 2 minutes). I went to another hospital and they gave me a proper exam, even showed me what problems I had on a TV screen. I guess they just lack the technology and the doctors are not as experienced as doctors in other hospitals.They also had a problem with my insurance and harassed me for a month to pay the whole amount out of pocket. I was declined an assistance. Needless to say I would never go there again. Beware of this place.

Saved my life after multiple gunshots nurses were caring and attentive I only encountered one rude staff member during my 25 day stay at this hospital. Food was fairly good. Only complaint would be doctors are always in a hurry dont really stop and explain alot.

Their phone system is ridiculous. Trying to make an appointment with ones doctor shouldnt be that hard.They put you in collections if you dont pay your bill in full. Even when trying to pay $50 a month.Horrible hospital to deal with.

My experience is with the Kidney Transplant department. Im so grateful for the excellent job done by the surgeon (a woman, even better!) on both my surgery to remove my kidney and the one to put it in my daughter. The nephrologists and the rest of the department are all also great and their team approach gives you a secure feeling that things arent falling through the cracks. Nothing seemed like something they dont already have a process for. The donor team nurses are so sweet and thoughtful. Feel comfortable going to Loyola for your kidney transplant. They really did a great job for us. Im just so grateful! There is no perfect institution. Of course Ive had a few long waits or other inconveniences. But those are par for the course of human life! We werent too excited at first because of reviews, but Im glad we went anyway. Saved my daughters life. No regrets or complaints!

THE WORST HOSPITAL EVER. They have terrible service at the ER. 0 stars if possible.

Mammogram was quick and easy with super nice staff.

Sitting in emergency room over 10 hours and my daughter still has not been seen by a doctor, ridiculous.

Wish I knew that we could leave comment 5 years ago. My nephew died after 4 days waiting for MRI they said one machine was down and other was being used, so they kept canceling. Horrific car accident they attached his foot had hemo thorax kept bleeding out we asked for cell saver machine, with no response from medical team..he left a wife and a son grieving and holed in many family members hearts and many friends he taught bible t many people for free on his own time. The person who caused accident was on her cell phone and was late for work and she got off Scot free 😪 still grieving. Upchurch family

Avoid this hospital. My husband was sent here by our local hospital to their Burn Unit on June 25th. It was a terrible experience, not only from the trauma of the burn, but the outrageous hospital policies and lack of competence as well. He was not informed of what tests were being performed, or why they were performed. We believe unnecessary testing was performed on him. They scheduled a follow up visit after his discharge for the following Thursday. They told us that if he did not receive a phone call regarding the time of his appointment, for us to call them on Tuesday for the time. Both of us literally called all day. We were told someone would call us back, they did not. We called on Wednesday and left several messages. No one got back to us again. Then someone called the following Monday and said that they were not open Thursday or Friday due to the holiday. She said she was not sure why someone would tell us that. The no visitor policy is ridiculous. We live an hour and 20 minutes away, so I drove up there to bring him his things. I was not allowed to even see him for a minute. He was not allowed to go down in the lobby to see me to even get his things. Yet, he had to share a room with a complete stranger. The University of Chicago has a visitor policy that allows one person with the patient. I really wish that the trauma of this event didnt cloud my judgement and my decision making skills, because I absolutely would have questioned this and sent him to a more reputable hospital. This hospital is a joke. Please explore other options.

They NEVER pick up the phone. Poor customer service

I just called to make an appointment for my son. The call got dropped 3 times. When I talked to a customer service representative she was rude. Bad experience just to make an appointment.

They didnt even read my family members file before surgery. Horrible place. 0/10.

Great place they were practicing 6 feet distance. Clean organized and dr rusel answer all my questions.Gracias.

This is a great establishment, not only did they save my life after multiple surgeries from the ER, to the ICU I cannot thank the staff & company of Loyola enough for being there. Even after long stressful hours they found time and energy to show compassion and patience to deal with my frustrated self. After multiple visits i see the same composure in the staff. I will always turn to Loyola medicine in my time of need! THANK YOU!

Encountered 2 super rude employees while asking for directions. 1 was super rude and talked down to me. The other just said I can’t hear you and looked away.

I can not thank the Doctors and Nurses enough on the cardiac ICU unit for saving my brothers life. They are the unsung heroes who never get enough praise! Our family will forever be grateful! You are appreciated!

I saw Dr. Leonetti on referral from my ENT. Dr. Leonetti was wonderful, hes doing surgery on my ear in December. He was very friendly, personable and took plenty of time to explain the procedure and answer questions. I was back in an exam room and being seen within 10 minutes of arriving. Couldnt be more pleased, hopefully my surgery goes just as well.

Usually have a good experience compared to other hospitals and clinics. The ER can be a very long wait unfortunately just like most. DR. David Snow is one of the best Ive had the pleasure of being seen by. Very knowledgeable and spot on with his diagnosis despite a very complicated set of symptoms I was experiencing. His bedside manner is among the best Ive seen in recent years too. Very kind and compassionate Dr. (as it should always be for the average patient).

I was on hold for 1hr 4min just to cancel an appointment. Thats poor service!

One of the best hospital, with great all drs,nurses & everyone staff members. God bless them . 🍀🇺🇸

Parking here is equivalent to a circus.

Loyola please take a look at your covid testing procedure why would you have patients come into the outpatient area and sit around for over an hour to take a covid test. Set up a outside drive up like every other hospital does. Shame on the administration ridiculous.

The doctors act and relate like caring human beings. My primary care doctor is amazing in her approach. I got a hug from another physician because my spirit after my cancer journey inspired. The physicians are medically up-to-date and help me understand the “why” of medications. 👏👏

Worst hospital ever - my father had Parotid cancer and was operated on by Dr Borrowdale ( Rude and incompetent doctor ) he was disfigured and had severe nerve damage along with the cancer coming back immediately after radiation. He was hospitalized for over a month after the surgery (4 days max recoup time) he had parkinsons and the utter lack of knowledge at that hospital was very frightening. He was intubated 3 times and had severe hallucinations because meds were given incorrectly and wrong meds given. Would rather take my chances at a army medic tent in battle then EVER go to this hospital for any care what so ever

Went to ER 2/24/20 at 6 pm for horrible back pain, couldnt even stand up or sit. I had to call an ambulance. Waited for 8 hours, until 2 am. So many people had been waiting for 10 hours and decided to leave. I have worked in many business in my life, from restaurants to airport to remodeling etc. I have never seen such a level of incompetence as I have seen in this ER in my life. Finally left after 8 hours of waiting (got a ride to Gotlieb) after seeing them keep taking people who got there way after me. Do NOT go here if you have an emergency. Aside from one nurse, Karolina, everyone was so rude and didnt give a s*it. At least she tried to talk to those of us who were getting tired of waiting. Asked for the nurse in charge, she never even bothered to come out or send any kind of word to the rest of us. They could have just said they couldnt take patients instead of telling us it would be around 2-4 hours wait and then 8 - 10 hours later still no one saw some of us. Disgusted with this place.

I brought my father since he wasn’t feeling well. They didn’t take that long to call us but then when we go into a room. They just stop caring! We been here waiting for them to take my dad for X-rays and scans, but nothing yet. I saw about two nurse coming in once each time and never saw nobody again. We called for a nurse and they didn’t even show up, but they to busy laughing and chit chatting to themselves about their personal life to even bother to come and check on people. Horrible nursing on their patients. Been here since 10am and now 5pm and still nothing. Nobody has come to check on my dad or anything. This is a horrible as McNeal hospital but then Loyola own that too. So that explains.

This is my ER experience, I will do a separate review for my Labor and Delivery stay. This is lengthy so I do apologize in advance. I just had my baby on 7/18/19 and started having recurrent, high fevers when I came home that Saturday night. I took 600mg Motrin every 6 hrs. But the second it wore of, my fever would spike even higher. so on that Monday afternoon, when my thermometer read 104.6, I decided to go to Loyola’s ER. In triage, I was sweating profusely due to the fever breaking from the medicine. I told the triage nurse my symptoms, including dizziness, loss of appetite, back pain and fever. I told her I was 4 days postpartum and prior to arriving in the ER, I took 600mg Motrin. She took my temp., which read 99.2 and said, “You don’t have a fever.” I repeated that I just took medicine and that it will go back up. She told me that I would be seen in the ED, took the rest of my vitals, and sent me to the waiting room.After having my labs drawn, I waited patiently in the waiting room for over 4 hours as my fever and chills returned. Now I am an ER nurse and one thing my hospital knows is that postpartum patients who present with signs and symptoms of infection needs to be evaluated immediately. After my nearly 5 hour wait, an ER nurse called my name and brought over a wheelchair, stating, “We are going to take you to L&D because your blood pressure is elevated.” This was the blood pressure they took when I first arrived!!! It took them nearly 5 hours to determine that!!! The moment I got to L&D, they re-evaluated me, my temperature 102, heart rate in 120s, blood pressure elevated. They immediately called a rapid response. Working in the ER, I know how challenging it is to determine who needs to be evaluated immediately and who is able to wait, especially when the census is high, which it was that day. However, there is no way a postpartum patient presenting with signs & symptoms of infection should’ve been waiting for as long as I did. Loyola’s triage process really needs to be re-evaluated.

I don’t normally do reviews but I felt it was necessary after my phone call. I sent in my information over the weekend to have someone call me to book an appointment as I’m looking for a Doctor with the insurance that I now have. The doctor I was looking into on their website was accepting new patients. I just got off the phone with one of the rudest receptionist I’ve probably ever talked too. Instead of being helpful she was criticizing that I was going to drive so far to see the doctor I was interested in. She then told me the doctor I wanted to see didn’t have any opening until February. So how is she accepting new patients if she can’t see them for almost 3 months?? I told her I would look elsewhere and her response was ok. I’m just so baffled at how rude and unhelpful she was. Discouraging. If you can’t be helpful and respectful then being a receptionist is not the job for you!

I will not post details on my nephew experience at this hospital because I’m very hopeful this hospital will get better. It’s time for all rooms to be private especially on a Trauma unit where my nephew was at. Coming from someone who’s a Team Lead at a level 1 Trauma hospital. I went in expecting the some level care we give our patients but soon found myself becoming more and more disappointed in his care to the point someone was with him everyday to make sure he received the care he needed So he could get discharged. I’m going to still remain very hopeful for this Hospital because they have some of the most talented Trauma surgeon out there.

I was pleasantly surprised by the cleanliness of this facility. The staff was also great. I sat in a comfortable seat in the waiting area while a relative was seen. They have an under 15 minute wait policy. That’s wonderful.

After six years of complaining about excruciating, debilitating pelvic pain, over sixty visits ( (including three pain specialists) with twenty four individual imaging procedures, the pain is only getting worse.This isnt to say the staff and nurses dont care. But I had the feeling theyre going through the motions ( Take this RX and see us in 90 days) and passing me along to yet another specialist with no over-arching review to get to the root cause of the pain. Quite frankly, I was suicidal from the pain and laid in bed in the fetal position all day. I expressed my concerns about the delay in finding better treatment to their Patient Relations manager who was very attentive and concerned at first. Then, I believe, he got tired of hearing from me and simply stopped returning my calls.And yet, after I went to a new hospitals pain clinic, they ordered a PELVIC MRI after three visits which revealed a likely lateral and anterosuperior labral tear of the right hip with a possible nerve impingement among other issuesIm dismayed as to why this did not occur to the plethora of MDs and PhDs at Loyola.Perhaps I should take some responsibility and should have insisted on a pelvic MRI earlier, but I now realize I was too passive and depended to the doctors plan too much. This was a mistake.My suggestion would be; if youre in pain or have a chronic issue, do not accept what the specialist has to say ( or prescribe) as gospel. Get a second or third opinion somewhere else