During my short visit to Nashville, I stopped by the Aveda institute for a hair cut and facial. I didn’t have a previous appointment, I felt lucky when they were able to schedule me an instant booking within the same afternoon. For the hair cut, Britney and her teacher, Kate, did exactly how I wanted my short hair done, with a good length and layering. For my facial, Kim, gave me a full hour of pampering with all the great Aveda products. As an Aveda user myself, I felt the service and the value offered there is genuinely fair and everyone is very kind. Keep up the great work and thank you!

Wonderful experience! I had a cut and balayage color and am very happy with both! Jade and her educator, Savanna (sp?), were wonderful. Friendly, professional and did a great job. It did take longer than I would have expected but they were very upfront about the time when I arrived and were spot on with their estimate of how long I would be there. No complaints. Very affordable. Will definitely return! Thank you!

I’ve gotten 60 facials here and loved it. So relaxing and only $35! I got my hair colored this weekend. Highly recommend Gabby. She did exactly what I wanted. Make sure and give yourself all day as I was there from 11:15am to 5:45pm. I had my ends and roots colored along with a haircut. She even curled it for me too!

I wish I could pick a less than one star option. Unfortunately I attended this Aveda school for a month and it was the worst experience of my life. All this place cares about is taking your money. AWFUL staff, awful teachers, even the students were mean and this “establishment” totally allows bullying. I hope Aveda goes out of business as soon as possible. I could not have worse things to say about this place. And the products absolutely suck.

I showed the instructor and student a picture of my hair which was colored by a previous student. Kinda of light red/strawberry blonde. That was the color on my record and what I wanted. What I got is mahogany color, dark reddish brown. I don’t know how the instructor thought that color was what I showed her. I’m so disappointed . The student told me it would fade after multiple washings. Even though they did an excellent job of coloring it is so far off from what I asked for.

The instructors, staff and students of the Nashville Aveda Institute are friendly. However, if you have curly hair, like me, I do not recommend getting your hair cut here, unless you purely want to offer the students experience. I have gone back several times, mostly wanting the students to gain experience with curly hair, but also hoping that I might actually get a cute cut.I have gone to Aveda Institutes for years, both in Dallas, Texas and in Grand Rapids, Michigan prior to moving to Nashville. I have always received excellent service and cuts at both locations. Unfortunately, that has not been the case here, even pre-pandemic. I truly hope that the Nashville Institute finds ways of providing their students more experience with hair of different textures.

I was just trying to schedule a tour to see if it would be a good fit and check out where I would be spending my money on. An extremely unprofessional lady got in contact with me and was speaking passive aggressively towards my simple question as to why she is making it seem that they are not allowing tours of the campus before committing to enrollment. And belittled me by mocking my question about the hour long group zoom call you have to take before even allowing to tour The weirdest and rudest phone call Ive ever experienced in searching for a school and trying to make a tour. I was hesitant to even tour because of the bad reviews of rude staff. Sour taste just from the start. We should all take our money elsewhere. Such a shame.

I want to start with something positive: I loved Emma, who did my hair. She was incredibly attentive and spent a good 10-15 minutes with me talking through what i wanted and explained my current hair vs the picture i showed and how the process would be. She was also the best anyone had ever been about not getting water into my ears as i have really small ear canals. However, the instructor—I think shane or sean?—made me feel super uncomfortable as he was talking down to the stylist in front of me multiple times throughout the process. I felt it was super unprofessional and hindered a part of my experience there.

I went for a root touchup. My student and her faculty were very careful to match my color. She did a good job getting the gray covered. It did take about 3 and a half hours for my less than shoulder length hair, but this can be expected since they are students and not completely proficient yet. When calling for an appointment, I was told I could not pay with cash and when I arrived signs were posted to that effect in the reception area and I was also informed by the receptionist. However, it was not clear that a gratuity could not be put on my card and could ONLY be given in cash....which was unfortunate because I wouldve liked to have given one but.....had no cash!!

If I could give this place a -5 stars I would..

Loved my experience with the Aveda institute today!! My stylist Lindsay and her assistant (so sorry forgot her name) both went above and beyond to pamper, educate, and inspire me to try more with my hair! 👏🏼👏🏼👏🏼👏🏼👏🏼Thank you thank you thank you!! 💓

Only salon I found where I left happy with my hair style. Friendly staff and reasonable prices. Staff is a good team who help assist each other and a professional manager who helps teach. It’s a learning enriching environment not an upscale trendy salon. Comments & constructive criticism are evaluated.

This is my third time getting a color at this student facility. The staff is so nice. My hair is as close to my natural color as we can get. The students are very caring. I tried Aveda Institute because my regular salon no longer allows cancellations after Covid so I was not able to continue our relationship. I am very pleased with the Aveda Institute. Thank you for the great service.

I went in to the Aveda Hair Institute and I got my hair cut by a girl named Millena and she did an amazing job! Best haircut I have ever had! My hair feels so fresh and cute! Best part is that my haircut was only $18. I have had my fair share of overpriced haircuts before. I would recommend this place to anyone and I am so excited to go back!Also, the front desk people were very attentive and they welcomed me and got my appointment going as soon as I got there.Super excited to go back!P.s. if you’re gonna come here make sure you bring a cash tip. They don’t allow card tips and these students definitely deserve it

I always appreciate the service I receive at here. In over 5 years, I’ve only had 2 bad experiences. I’m continually impressed by what the students can accomplish with the instructors’ guidance.

Ive gone to Aveda for two appointments already and will definitely go back for more! The first time I went I got a cut only and the stylist was super sweet. She listened to what I wanted and it came out great. My last appointment was for a balayage and my stylist was amazing! The color came out beautifully and overall it was a fun experience. I love that I can get great service for a fraction of the cost. Keep in mind the appointments take longer than usual because they are still learning. Standard cuts are around 2 hours and color can take 3-4 hrs depending on how much hair you have so youll definitely need to plan around that. Its also a very different experience than going to a standard salon. The place is huge and can be overwhelming at first but everyone there is very nice and helpful.

I’m so sorry, but I’m not pleased with the lack of respect for people’s time here. Today I unfortunately was late for work because I had a 10:15 appointment... and they weren’t even finished by 12:26. I was fifteen minutes late to work after telling them 4 times I had to leave by at least 12:20 if not before. There was more than enough time to shampoo, cut, dry, and style in less than 2 hours. While I understand this is part of letting the students practice and gain experience, it was still unprofessional and not a great business model.

Dani working retail and taking temperature 🤒 of every person entering, making sure precautious measures were taken... all while being kind and so helpful! AVEDA’s founder was all about intention and Dani had nothing but good vibes and kind intentions for everyone 💜 also very professional!

I have been going to Aveda Institute in Franklin for two years, only once did I leave not sure if color was right, and it was darker but I had a lot of compliments on my hair, and it was winter, the next time I came in I mentioned it and the stylist got it perfectly. I have other services performed and have been happy every time. I think the only irritant has been missing the day to come in for the 20 % off, and that is because I am away and there is no alternative.

The students and instructors were nice and all, but it was SO not worth going there. When I called to book my appointment I was told it was going to be one price, but when I got there the price ended up being over double the amount. Also, it took 2 full hours.... At the salon where I normally go, it would of been the same price but only taken 25 minutes at most. The whole point of going to the institute was to save money, which I didnt, and a great deal of my time was wasted. Never returning to the institute!!

Lauren is the best, shes very attentive and kind!

Everyone was very nice and polite but my color turned out awful. It was at least 4 shades darker than what I walked in with and wanted to maintain. They offered to try and fix it but when I asked that an instructor fix it or at least mix the color so this doesn’t happen again they refused. I can’t take a chance of going back and completely frying my hair. Going here to save money was a huge mistake.

I have been here twice for a cut and color. I highly recommend Brady or Ashley W. They are both master stylists and have done a fantastic job on my hair! Both are professional and easy to talk to. They both got my color spot on to cover the greys! Great cut as well (better than the other person I used to go to at a salon!) Highly recommend!

I had an amazing first experience here yesterday! It had been way too long since my last haircut. I went in with some photos, chatted with the master stylist about my needs and she put my mind at ease with her knowledge and confidence. We cut 14 off and I was able to walk out of there with a new style, a big smile and a bag full of hair for donation. Everyone was very kind, polite and helpful. My stylist asked for help from the educators if she needed help and did an awesome job. I will be going back!

I have been going to this location for several years and they have always done a great job. You do have to understand that these are students and they are still learning. In addition, they are extremely busy. This last trip was a bit chaotic. I had called to make the appt and explained to the person on the phone that I needed at least a 2 hour time slot because I have a lot of thick hair and it takes 45 minutes just to dry. The appointment went really well until the end, the instructor was rushing the student who was doing my hair. However, it took the instructor 30 minutes to even do the initial check up, so it wasnt my students fault that we were behind. They also only had me in for a 1.5 hour slot. My hair turned out great but she didnt have time to do a finishing touch or style and I felt the instructor was rather rude to me and my student. You should never rush someone who is trying to focus on doing a great job on a haircut, that leaves so much room for error.They just need to work on their time management a bit and focus more on the individual customers instead of trying to jam too many in. It should be about the quality of the work instead of the quantity.If you have the option before she graduates in March 2019, request Kristen. Shes so great, really cares about the guest and very passionate about her work. Shes going to do great things after her graduation.

I got an amazing haircut at Aveda Institute. My hair is the perfect length. My master cutter was very nice and knew what she was doing. The educators were just as nice and checked my hair and my moms hair three times. One before cutting to ask them what they were going to do with the certain style I selected. The second one to check my hair after she was done cutting and the third was to see if I was satisfied with the job that she did which I was. She was very gentle and relaxing. My mom didnt have any complaints either. My master cutters name was Grace and I would definitely recommend her to anyone looking for a good quality haircut. The price was very good. Thank you Aveda Institute!

My daughter recently graduated from the cosmetology program at Aveda. While a student, I was a faithful client and drove from over an hour away to come in and receive services. Chad, Amber and Kira are great. They take their time with clients and are patient and take the time to actually teach students. I have never had a bad experience when it comes to color, cut or styling service. However, some of the CSR’s are unfriendly and rude. Service seemed very unorganized and rushed.

Ruined my hair color intentionally...asked for highlights instructor deliberately did the opposite of what services I requested. Absolutely ruined my hair and my day. Thanks nessa

Pretty good prices and very thorough just wish they were a bit closer to clarksville

Understand that this is a teaching college. It will take a bit longer. The students are all supervised by teachers during your cut. I really like the fact that I am helping a student gain the skills and certifications for a career. Ive been going to the Aveda Institute since it started and will continue to go. When I first started, I was one of the only guys I ever saw in there, now its normal.

Visited the Aveda Institute for the first time at the recommendation of a friend and had a wonderful experience. This is a great teaching environment and when I expressed that I was a little nervous I was put completely at ease by the Educator. I think I got the best color of my life and the haircut I wanted. This will definitely become my salon of choice.

I had a great experience and Skye did an amazing job. I got foils and a root touch up and it was fantastic and my hair looks great - it’s hard to believe she’s a student because her technique and the final result was that of a cosmetologist with years of experience! I definitely recommend the Aveda Institute!

For pampering on a budget consider a visit to Aveda, the students are very well educated and skilled in providing professional level services. Always had a good experience with my visits and services. Keep up the great work.

I recommend Lexi. She cut my hair exactly as I asked and made it fun along the way too. She loves doing hair and is a people-person by personality so it was an uplifting experience. The salon itself is a bit disorganized +inconsistent but....its a classroom.

I had never been to a beauty school before so I was excited and a little nervous, but I had a great experience. I went in for a cut and Michaela did an excellent job. She was very professional and did exactly what I wanted. She even corrected some things I didnt like from my last cut and executed it perfectly. The staff was polite and my service was timely. I was in and out in a little over an hour. Highly recommend.

It was amazing

Took my mom in for a haircut/all over hair color. Consultation with student performing the services was nicely executed, she listened to my moms’ desires and consulted with her supervisor leaving us at ease and expecting great service. I asked if I could sit next to my in an empty chair to keep her company as she does not speak English, but was kind of rudely told I had to wait outside, which I understand as well. Anyways, end result- The overall color was what was asked for, but there were a few gray hairs still visible on hair- total paid $100 including $10 tip.

I had a great experience! It was my first visit and it will not be my last. My stylist was prompt, knowledgeable and professional. Thanks Aveda.

Great learning facility. I always have a good experience here. I say learning facility for those who have given poor reviews. They must not understand that they sign a form saying that they are receiving services from students, under the care of professionals. If ever my hair cut was not exactly what I wanted, I have just let the supervising professional know, and they have fixed it. On top of that they are super understanding and friendly. I also love the tea and everything there smells great. I love Aveda!

I was a first time guest when I made my first appointment a few weeks ago when the Aveda institute called me, the day of, to alert me that my specific student was not coming in that day. This is totally fine to me, they left me a voicemail while I was at one of my two jobs and when I had time again a couple of weeks later I made a new appointment only to get my hair cut because Ive have bad experiences with student salons in the past and in the many times that I talked to the salon, never once was I alerted to the fact that Aveda will cancel your appointment if youre 15 min late. Which should be known period, especially if youre a first time client, and especially at the Galleria Blvd location because getting around the Cool Springs Mall at this time especially is insane. I also called half an hour before my appointment on Friday December 15, 2017 and I specifically said I will be running about 15 minutes late to a young man named Julienne who again never mentioned the 15 minute cancellation and then transferred me to the Galleria Blvd location voicemail who, once I arrived to the salon never received my message and that they were personally (unconvincingly) confused since they had never even had 15 minutes to possibly spare between clients anyway. This may seem like a Best place but its clearly run very poorly with young and inexperienced people.

It was awesome!

Not a good experience. Staff were very rude and disrespectful. Staff was not being supervised as required by law.. Staff ignored my directions with regard to my daughters cut. I actually had to tell the girl to put the scissors down and not touch my daughters hair again. The hair was cut several inches shorter than directed and it was not anywhere close to the cut in the photo provided. I was made pay for the cut anyway. When I called to rectify the situation later the manager called it some confusion and refused to address the situation with the staff or reimburse for the terrible haircut. I would NOT recommend this location.

This school has no regard for the safety of students and especially clients.Edit: I dont need to read your protocols, Ive heard from numerous people who have told me things that directly conflict with your protocols.

I love going here to get my hair done. It is a decent price and I always feel comfortable with the level of attention from the student and instructor. Plus I LOVE Aveda products and happy to get them used on me whenever.

My experience was AWFUL!!! WAY TOO SHORT....

I have the goal of going gray and have been working with the salon to achieve this goal. My student was excellent and the instructor from Dallas Texas was great, Between the two of them they gave the best color and cut of my life. Recommend highly! Have got many compliments. This is someone elses account I am posting on .

I dont need a lot done with my hair. Simple cut that I dont change often, so Aveda Institute is perfect. The prices are fantastic (less than $20 for wash, cut, and blowout) and its a neat experience. There is an instructor that checks on you at least three times to make sure youre satisfied. Service can be a little slow and sometimes they get behind, but otherwise worth the $$ you save.

I have pretty much had a 3-4 star experience every time I go there which is every 8 weeks for the past 6 months. My only issue is that some of the mentor/teachers should be more engaged and helpful with their students. I was there for over 4 HOURS last night for a partial highlight/low light. My student needed guidance on technique clearly as far as speed and precision go for foiling and how to effectively use the round brush with hair drying. I saw a lot of pacing and looking bored by the instructors. Otherwise, my student was satisfactory. I would have loved to actually have been checked before I was told I was processed because my student missed all the foils in the front of my head. So, I still look like I have roots, which was the entire reason I was going. I was also not checked upon completion because all the instructors went home. The students should demand more and as a client make sure you engage with the instructors.

If I can give them less than one star I will do, so bad waste a lot of time before start working.Went there with a beautiful full highlight hair just I want to make it cooler because I like the cooler color, then I left there with a dark brown hair color and also they are don’t have time to fix that and the constructor ask me to go anywhere else to do it.If you will go there to think in that way you save money so you make a big mistake, I lost all the money I paid before to highlight it and also I lost the money I paid there and now I have to go to another place to pay again to git rid of this dark color and return my highlight color back, I waste a lot of money and time to leave some kids playing on my hair it was stupid decision and I will dont go there again under any circumstances.

This was my first time going to Aveda for a color appointment and it went very well! My stylist was super nice and I will for sure come back again.

I had a pedicure done on Monday by Savannah. She was pleasant, professional and did great things with my toes. (BTW, the name on the account is a relatives.) The up-selling was minimal, but the product I purchased, the cuticle cream, has really impressed my husband. This was a great experience and I would recommend it.

I truly enjoyed my experience at Aveda. The student offered several ideas for my hair and the educator helped her to decide which was best after explaining them to me. My color still looks great after 3 weeks and my cut is great also!!

Received an excellent facial today!

I had a wonderful experience while getting my pedicure done.The only thing is the personnel seems to look like they are sure of what they are doing.A friendly atmosphere.

The worst experience of my life. First time I cried after a haircut. I asked for a short Bob and I ended up looking like a mushroom. Regarding the color, I wanted to just cover some gray hairs with my natural color and i got an awful orangy color all over my head. On top of that I asked for a balayage and the final result looked like highlights of a completely different color. I know this is an academy but there was no appropriate supervision during the process. The haircut is so bad, that now I need to go to a different place to get a boy like short haircut and espend more money. I wanted to save some money and at the end its going to be the most expensive haircut of my life

Warm and friendly from the minute you walk through the door. Very mindful of your preferences. Although they are students, they are very skilled and mentored along the way by instructors who monitor their work. I would highly recommend.

The receptionist immediately created a positive aura with her friendly, bubbly personality. I did have to wait, but I expected to.My stylist Kaskia was what I would call a natural born beautician-clearly enjoyed her work and was a pleasure to be around. She gave me fabulous looking highlights really quickly and took her time cutting it. No slap dash job here! I loved the hand and arm massage that made the time pass by quickly. I will definitely be recommending this place.

My daughter and I get our hair done here quite regularly. The haircuts are always good and the students do a good job. However, the past two times we have gone, they have run out of time and not been able to do one or both of the haircuts, despite having an appointment. This is very frustrating so this has been our last try.

Asked for smokey blue highlights in the lower high back of my daughters hair. Asked for full foil. They charged full price $50 but only put in tiny pieces you could hardly see. The teacher approved! She must have been in a hurry. Must had not been left in long enough??? Way too much to pay. They should have had us come back to redo. PLUS it washed out in two weeks no kidding! 😤

Sign says they close at 6pm. No special hours posted on the door for holidays, etc. I walk in at 5:15, “sorry we are closed.” All I wanted to do was purchase some shampoo from the store. Drove out of my way to get there and checked hours before heading that way. I’ll be taking my business elsewhere.

My stylist, Jess did an excellent cut and highlight for me at the Aveda School in January. I had never been before, but because Ive been a hair model for Paul Mitchell and had great luck at other schools in the past, I thought it was a risk worth taking--and I was right!!! The staff is friendly and polite. Jess was professional and did exactly what I asked of her which was a partial highlight and trim. I got so many compliments that day and the next. I felt great when I left because I only spent $50 on the service plus a $15 tip. I would highly recommend anyone visit this salon and ask for Jess.

I went to the Avedo Institute for the first time yesterday (with a friend who has gone many times)and was very very pleased--it is airy and clean--the staff are all friendly and kind..i had about ten inches cut off my hair--so a really big change and Patrick did a great job and his supervisor(I think her name was Amanda was awesome) I would definitely return without question.

Really really really bad time management skills . I’m sure the staff is great but the business side is very poor. First appt was cancelled and the second we waited for 30 minutes before someone figured out our person went to lunch. We hung out longer still wasn’t there. Left. Sad really, their students ... but if they can’t learn to manage their appt it won’t matter how well they cut hair.

I went in yesterday with virgin jet black Asian hair and I wanted gray in my hair and it wasn’t achieved.I went in three times and it took over eight hours within a two day span to get this done. At the end of the day, I was turned back to jet black with a blue hue/tint. I’m VERY UNHAPPY. I went to another salon to get a consultation because I have a shoot in two day and I’m going to NYC less than a week. I needed my hair for all of that. The consultant said to me that my hair is badly damaged!!!!! I will not be able to get anything done for at least four weeks and that must include cutting my hair out to achieve what I color I want in my hair. This involves a color correction with cost over the roof and a color correction may not be all they have to do. The consultant said that Aveda SHOULD NOT have dyed my hair back to black as that puts a color in my hair that’s hard to remove and takes a lot of time. I am VERY UNHAPPY with what I was told and what Aveda did to my virgin black hair. Both instructors were VERY UNEDUCATED in this process in damaging my hair. In order for me to dodge this expensive color correction, I MUST wait a year for my natural hair to grow back. It takes a year because hair grows an inch or so each month. Both instructors (Savanna @ Nashville Aveda) were VERY UNEDUCATED in this process of damaging my natural hair.

Whats your time worth??Ive been going to Aveda Nashville for years now. While I understand this is a teaching school, students led by instructors, Im beginning to get tired of the time commitment and issues that arise from getting discounted hair services here. Im on the edge of Its just not worth it.This last time I was literally walking in the building and an associate from Aveda called me to move my appointment from 1 pm to 2 pm. I told her I was walking in the door and my husband had dropped me off as he was on his way to get our vehicle serviced and I guess I would just have to wait in their store. I get it that things happen, but dont call me 12 minutes before my appointment to move it. Thats unrealistic. They did give me a free mini-facial and it was good, Thanks Ellie, but your store associates dont value peoples time.Also, by the way, on this visit they gave me another master student and she did an okay job, but did not achieve the level of blonde highlights i asked for. My dark brown hair does not like to lift at the roots. Over and over again I continue to tell the students and instructors this each and every time, but it continues to be an issue. I even give them pointers from past experiences, but no one listens.Eight weeks ago I went in for 3 things: root retouch, partial highlight and a botanical. The student I had was suppose to be a master, but she did a lot to my hair without getting instructor advisement and in the end I had orange spots all in my hair. At this point we were already 3.5 hours in. An instructor took over and fixed the orange spots and I like the end result very much, but it took SIX HOURS. I was there SIX HOURS!!!!!! They didnt comp me anything.While I have returned to Aveda time after time, you need to consider what your time is worth before going here.

Just tried scheduling an appointment and only got attitude from the sales rep that answered the phone. The gentleman never gave me any other options for scheduling or greeted me a friendly tone of voice. He kept talking over me and saying nope nope nope nope any time I asked a New question. Just all around rude person and probably wont schedule in the future bc he wouldnt give me any feedback for any other available appointments and I dont want to book with someone that gives such a poor attitude.

Most of the most disappointing experiences of my life. Went in for a full foil & haircut. Stylist showed me photos of hair colors...instantly decided on a sun kissed blonde that we extensively discussed. 4 hours later ALL my hair is a dark brown...like the brown Crayola crayon...with no highlights, etc. ...like a full dyed brown. Left after sitting in chair for 4 hours without getting it styled& paid $72 for dark brown dyed hair. I would highly advised not going to this salon. It was a terrible experience for me!!

Horrendous. Every single time. I tried to give this place the benefit of the doubt, but Im done. Went in yesterday to treat myself for my birthday. Literally just wanted a very basic, one length trim. I have uneven pieces all over the place and it looks like a child cut my hair. This girl was a master student too. She needs to go back through school bc she will have a rude awakening once she graduates and gets real clients and has a job to maintain. On top of that, the staff is rude and pompous and very unaccomodating. The teacher barely looked at my hair at the end and was like looks great! (After they were able to locate her to even look at my hair). This place is just a train wreck. My advice : spend more money on a salon that actually knows what theyre doing, and who actually cares if youre happy. This place has more of a sorry about your luck attitude.

The staff was wonderful and I really enjoyed my treatments

Excellent service all around. I always enjoy going to Aveda Institute and their products are made without any harsh chemicals. Make an appointment today!

I’ve never written a review for anyone before, and I have always been the kind of customer to be very polite, understand, and bite the bullet when I’m unhappy with service.I had an appointment to get my already caramel/blonde balayage turned into a bright, fresh, BLONDE balayage. My girl informed my that it would be no problem, and since my hair was already balayaged, it would be easy.My appointment was for 9:30am, and I expected to be out in 3-4 hours— just in time for my other appointments, because my sisters rehearsal dinner was at 5:30pm.My girl was very nice and friendly, but she took way too long to do everything—even just brushing my hair out took 15 minutes.After the first wash and dry, she revealed my hair... it looked the EXACT same as it did when I came in. Except for this time, the top of my balayage had a big stripe of brassy-orange. It had been SIX hours at this point. And only then, did I start to lose my patience.It was 3:30pm and I had to be at a rehearsal dinner in 2 hours. I had already missed an appointment, and was cutting really close to the other one.I would have just left the salon, and gone to get someone else to fix it, had I not had a rehearsal dinner that night and a wedding the next day.I told my girl that it didn’t come out as I had hoped, and that I was disappointed in the brassy stripe.A manager or teacher got involved and said it was expected for it to not be blonde, and that it would take a few more appointments. Even though at the beginning of my appointment they said it would be easy to do??They covered up the orange stripe on my head, RE-washed my hair, after they had already dried it, and ANOTHER hour and a half later, I left in a hurry, with wet hair to go to my sisters rehearsal dinner. I hate how my hair looks, and my family laughed at it as soon as they saw how choppy the color looked.I EXPECTED the manager, after seeing how exasperated I was, to offer a discount for the inconvenience... I was tempted to refuse to pay. I got in my car and cried because I just spent 7.5 hours for my hair to look exactly like it did when I came in. And now I’m out $122.I don’t even know what to say except that I have never been so disappointed with a hair appointment.Wouldn’t recommend going here, as much as I wanted to like it.

These people do not care about the well-being of their students and employees!!!! disgusting!!

Made my appointment for my friend and I to get our hair done. Told the lady EXACTLY what I wanted which was to dye my hair a lighter blonde and get a cut. Called today to see if their was a possibility I could add pink highlights while also getting my hair dyed light blonde. And the older man, told me that I wasn’t even put down to get my hair to a lighter blonde but that I had a full coloring service. And I told him that I wanted my entire head blonde which would be a full service. And he treated me like I was stupid & told me that a blonde service is not the same as a full head service & I told him I told the lady a few days ago that I told her I wanted my head dyed lighter and he proceeded to tell me “did you not hear what I just told you?” I work in customer service, and I do not appreciate a worker who talks down to customers AT ALL as I would not do that to anyone.

Today I had been to Aveda for haircut for second time. It was really terrible experience, seem like I went for shampoo, deep conditioning (paid extra for it) and uneven hair cut.I was clearly conveyed my expectations even gave her pic, but unfortunately she didnt sinkin.When I gave geniune review upon asking, it wasnt much appreciated by educator.Well, but my previous experience with aveda was really good, last time when I was there master stylist meet beyond my expectations. So I think, it is just matter if luck.

I got a facial today and it was amazing! I highly recommend this place!

I have had great experiences with Aveda Institute. They are very friendly and the instructors supervise the students in a way that ensures their learning and a nice haircut and style for the customer.

Very pleased with services and prices. Great products you can purchase there as well.

I am very upset with this place. I have natural brown hair. I told them I want a heavy blonde highlights. So I was there for 5 hours and walked out in tears cause I have orange stripes. Also they were in a hurry to home cause it was 5:00. So they took the foil off to soon and they told me to come back for my haircut and they also said they will fix my orange highlights. To top it off I still had to pay 70.00 for orange hair and no haircut..

I have been here several times, each experience has gone downhill. My latest appointment took 3 weeks to get in. Once I arrived they did not have me down for a haircut along with my color/highlights. They said they were unable to accommodate. I went to the front desk to reschedule where the distracted receptionist told me they were so booked she couldnt see any openings..... Needless to say, I will no longer return to this establishment.

Aveda treat all possible future students well to get you in the school just to take your money. They don’t care about what their students are going through nor sacrifice to attend their school.....I’m a single mother I don’t except for them to be unreasonable with bending over backwards for me but I Do expected for them to have some type of consideration especially since I’m traveling across town, resulting in them sending me back across town soon as I get there only, I have 4 younger siblings and I have to wait till my mom drop all 4 of them off in order for someone to be at this house with my 1yr old daughter (cause I can’t afford child care) it cost me $60 every 2 days in gas because of the drive to aveda I had to give up my well paying full time job just because I felt aveda was worth it and because of aveda school hours being from 9am till 5:30pm (technically it’s later than that because you have to wait in a LONG line, which they allow their favorites to skip you, leaving me and others with the desperation of having to speed to work to make it on time ) allowing you to use the only 1 clock in the school, and you can’t clock out before 5:30pmWednesday-Saturday) they don’t care about your life outside of aveda They don’t appreciate how much you sacrifice by attending their school IF YOUR GOING TO SPEND $12,700-$18,700 MAKE SURE ITS AT A SCHOOL THAT THEY APPRECIATE YOU AND WANT TO SEE YOU SUCCEED....not just want your money

I got my hair cut and colored. Great service and great job.

Amazing! See Abbey T. She’s a true professional!!

So I move to Nashville a little over a year ago and I needed somewhere cheap and good to go and I have always heard good things about Aveda. I get a “blonding” which they call it and I am now VERY aware that that is what it has to be called! The last 3 times I went were great, I had the same master student and she did a great job on my hair and I was in and out in an hour and a half every time, and yes I did in fact time it EVERY SINGLE TIME. However the last time I went in I had a different master student who took 20 mins giving me a neck massage, which he said was complimentary with every appointment, yet I have never had it done before. After that took up 20 mins of my appointment the very rude blonde instructor came over and said that I was scheduled for a root touch up and not a blonding and that they couldn’t take me that day. I was shocked....she proceeded to tell me that I should of scheduled a “blonding” even through every appointment I have made in the past I have NEVER called it that, because every other place in the world calls it a root touch up, so that’s what I scheduled and had always scheduled and it was never a problem before then. She proceeded to tell me that they couldn’t do it cause it ALWAYS take 3 hours and they would have to cancel everyone’s appointments for the rest of the day (way over dramatic) I assured her that I have had this done here many times and every single time it has only taken a hour and a half. She continued to be super rude and argue with me and made it out to be my fault cause I scheduled the wrong thing, even though I get the same thing done EVERY SINGLE TIME and they should have my appointment history in the computer. How is any normal person who doesn’t work there suppose to freaking know what a blonding is?!!! She literally made me leave my appointment, thank god I didn’t have an event or anything important that night or I would of lost it. On the way out she said I could make a new appointment and I said “No thanks I just won’t come back” and she gave me the snotties attitude and said “That’s fine.” I was shocked at how rude she was, and she’s suppose to be a leader there?? I will definitely not be going back! I will go pay a little more somewhere else and be treated way better.

This is my second visit to the Aveda Institute for cut/highlights. While the first visit with Master Student Hannah was great and I left with another appt with her for 2 months later since she was still a student but about to graduate. When I showed up for this visit I was greeted by a new student who will remain nameless because she is so new and inexperienced (which I did not find out until after the service was over). This was, by far, the worst hair experience I have ever encountered and Ive had some doozies. I told the student what I wanted and an educator (who was great, by the way) came by and reviewed it. I knew something was wrong when the educator kept coming by and fixing things the student had missed, but I kept quiet. During the color, my base color was extremely dark, so I asked the educator if it would be that dark after rinsing, she stated no. Well I was going for bright blonde highlights (my hair was already really blonde, I just wanted it blonder), the end product was an ashy brown with less blonde than I came in with!!! I remained quiet during the cut (which took forever and she kept pulling my hair like she was trying to pull it out of my scalp! I had the feeling the student had never even cut hair before) and blow dry (which made my hair look like a frizz disaster). Upon inspection, I stated to the educator that I was NOT happy, that my hair was darker than when I came in, the cut was uneven and it was a frizzy mess. The student was just going to let me leave looking like that!!! WHAT?!?! She was so blah about the whole thing, like she could care less about my hair. The educator assured me that I would not leave without it being fixed so she proceeded to add more highlights and then left saying that another educator and student would be watching over me to finish my service. Well, I kept having to find an educator to look at my hair and kept getting swapped around to whoever was convenient, after I had already been there for 6 hours so far!!! I had literally spent the equivalent of 3/4 of a work day in this place with no food (my wonderful boyfriend brought me food and water), a few dixie cups of water and no bathroom break. Finally I was rinsed and a treatment put on my already damaged hair and I was sent to a student station for the cut touch up and style. Overall, I spent 8.5 hours in this place of total chaos. There is just too much going on in the place for all the educators to keep up and oversee. I wont be going back even though the educator was great and I was offered a free hair treatment upon my return. If you do decide to get your hair colored at this location make sure you ask for a MASTER Student Stylist!!! And when you arrive for your appt, ensure you are getting the Master Stylist you made the appt with!!!

I wanted the reverse ombre, so they charge me for color correction. I didnt get what I paid for, but maybe itll be better next visit.

Ur service was not at all good..they should have told us that, dat girl is practicing!! Bcz professional people also come here and if incase ur students mess up their hair cuts then it would be big problems for them.. I didnt liked ur service!!

This past Friday I had my third experiece at the Aveda Institute. The first two were excellent and I wrote favorable reviews and tipped the stylist students as much as I could afford to show my appreciation. However, this last visit, I got a haircut that did not meet expectations. The Stylist, Karli, did a fine job of shampooing, conditioning with the botanical, and trimming and styling the length of my hair. However, even after a very clear discussion with her and the Educator regarding the bangs, I ended up with a baby bang fringe that had me in tears by the time I reached my vehicle in the parking lot. I dont know where or how the breakdown in communication occurred, as we talked about keeping the length but just taking out the weight, and even referenced the handy picture booklet at the station with celebrity hair style photographs. But nonetheless, I paid for the haircut, tipped the stylist because she did the work, but I left feeling extremely disappointed and upset because this does take weeks to grow out...possibly a month or more. I dont think I will go back. I felt dismissed and even though apologies were made, I felt as though they thought the problem was my lack of style to accept the look, instead of it being a matter of not getting what I requested as the patron.

Cheap haircuts and they do a great job.

Instructor Jordyn is amazing.

Basically paid $18.00 for a shampoo.... I left looking the same as when I came in. Im a guy though, they said they dont get many guys.

Major headache booking with them only to end up with my appointment being canceled an hour before it was to start.

Wont allow kids in, even if sleeping in a car seat. Wasted this Moms afternoon by not telling me when I made the appointment :(

Fabulous experience.