Please, do yourself and your child a favor and go somewhere else.The staff are nice, at first, but once they have your money, you are at their mercy. In our case, because of COVID, our student had to attend class on-line. A paper worksheet was given out that takes 10-15 minutes to complete. This wasnt a test, it isnt required by the state, and nowhere on the worksheet, contract or class materials does it state that the worksheet has to be returned as a condition of receiving the completion certificate. The instructor claimed that the students were told that this had to be returned, but there is no documentation of this and no communication to the parents of this requirement.When the worksheet was lost, the instructor required that the student repeat 6 hours of classroom instruction and re-do the 10-15 minute worksheet exercise in order to receive the completion certificate. Remember, at this point, the student had already attended all of the classes and passed the state-required written test. When I asked the reason, the instructor literally said, Because I am in charge and I said so. Her explanation was that this would teach students to be more responsible. There is no appeal, and no alternative other than start over at a different driving school.Clearly, the better alternative would be to 1) document in advance the requirement to return the worksheet, and 2) have a less punitive remedy for failure to comply with an undocumented requirement. Perhaps the student could complete a new worksheet in 10-15 minutes, rather than being forced to participate in 6 hours of duplicate instruction. But, the instructor is in charge, and because I said so, it has to be done.Save yourself the headache - just go somewhere else. There are lots of good alternatives.

I am so glad my teen daughter took her driving test here. Her tester, Mr Matthews, was wonderful! He chatted with her before the test, putting her (and my) nerves at ease. He was pleasant, professional, and it was just a great experience. I really hope Mr Matthews is still there when my other kiddos need to test.

I did parent taught with my first son, but the second I decided to go to a driving school to avoid the headache and right start was defense the right choice. They have great instructors, everything was smooth no extra problems. Lastly, I just got done scheduling my sons appointment for his Road test in a few days and the website was clear and easy to manage. I will be recommending Right start to everyone!

None of the employees were wearing their masks properly, not even the lead instructor. Would rather have my $75 back and no permit than risk my life for one again. Poor air conditioning, in a very small classroom with no social distancing.

I failed a road test at the Dallas Mega Center and I was able to book something immediately with you guys. You were so helpful and patient with the steps needed to go forward with the process to get my license. Thank you for changing my experience into a positive one. I will recommend my friends and family here.

Want to get screamed at in your own car by an old man with no warning after youre already into a turn and driving 30 instead of 25? Look no further! Better yet, threatening to fail you for that for the rest of the test? This is your place. Personal questions and negative insinuations over why the state is making you take a driving test after your teens? Sign up today! One star only because they graciously took my money and only had to wait a couple weeks for the scream fest appointment. Perfect score outside of that curving turn.

My son took the evaluation before his road test on Monday and it was the best $35 we could spend. Mr. John Mathews was very patient and helpful. I will be coming back next year with my daughter.

I couldnt figure out how to sign up online because the site says their Saturday morning adult class is at 10, but the sign-up page has 9, 9:30, and 10 oclock classes. I came in a couple weeks ago to ask how to navigate their sign-up site and the front desk lady said that their online sign-up page is deprecated and that we should just walk in half an hour early on the morning of the class.I did so today, after waiting nearly two weeks for the opportunity, but the teacher was out due to sickness and the alternate teacher was out to a wedding. The next class is two weeks from now.I tried to explain all of this online confusion to the front desk lady and explain to her how the site needs to be updated, but she defensively interrupted me every time I tried to make a point. Between my fragments of a sentence she explained that the site actually does work and should be used to reserve a spot.This organization is not suited for professional business, as they are perfectly willing to make customers wait weeks for the next opportunity to have a class. The front desk staff give conflicting and confusing information, and are impatient and rude to customers.Unfortunately, I may have to come back to this wretched establishment for my class because the only other establishment in this area doesnt have Saturday English classes, despite this being a majority English-speaking area. If I am satisfied with the class, I may update this review and give one or two more stars.

I did the adult driving test and the instructor john was very nice. all the staff was welcoming and nice as well. highly recommend right start driving school in carrollton.

My daughter took her Drive Test with this school last summer after attending a different driving school and passed with flying colors. My son took their course and I must say I was very pleased with the teachers way of teaching, the staff is great very helpful with questions I may have. He is now doing the drive time part of it and it could not be any better. Hes had great experiences with the instructors hes had so far. He says they are very patient, they even take the time to teach him more as their driving even giving examples with other drivers way of driving etc. Not sure where the negative comments are coming from. Im a pleased MOM and highly recommend this school 😊

I was a student at right start and they had amazing teachers, instructors and staff. I highly recommend everyone to take their DPS road test at right start they make the experience stress free and easy to understand.

Love the staff, I have been returning here for years. It had made the process so much easier. Thank you Right Start!

My son took his road test with Mr Mathews, he was calm and genuinely cared about my son being successful on his road test. I will be recommending all of my friends to go to Right Start for their kids road test.

A close friend who lives in Carrollton recommended Right Start where she had taken her daughter for her road test and had a great experience. Due to a 2 month wait to get into our closest DPS in Garland, we decided to call Right Start. Everything was great from beginning to end. Very friendly receptionist who answered all our questions and made our road test appointment. The day we came in for the actual road test, the front desk receptionist was helpful and friendly. The owner (who conducted my sons road test) was very personable and professional. The atmosphere was relaxed and I saw both the receptionist and owner also interact with others with the same kindness and respect. Overall, they made my son feel welcome and relaxed and even if he had not passed, I feel they would still show support and professionalism. We are very happy with our experience. My oldest son took his test at a DPS and the experience was quite the opposite. Stern driving instructor almost purposely trying to make the student driver feel intimidated. And then the driving instructor chastised both my son and I for him driving too fast and going to kill someone, (driving fast totally out of character for my son, who was often accused of driving too slow!). In all, Right Start was a great option for us and we would recommend other to them in a heartbeat! In fact, already have!

Overall great experience with the staff. Everyone is very professional! I highly recommend coming here.

I brought my daughter to right start for a driver ed course and I liked how efficiently their staff worked to make sure we got everything done. As soon as my daughter turns 16 I will be bringing her for her driving test! Y’all rock!!

I have put two kids though Right Start, no problems what so ever. Never had a problem with anyone in the office. No mix up on any driving times. We requested to be put on call for driving times to knock out driving times faster.To avoid the DPS wait, we will be paying Right Start to take the road test this month when my son turns 16.Who am I, I am the owner of Mr. Jims Pizza just down the strip center. I have known this place sense they opened, I have had zero problems with them.Now for the parents who drop off the kids there? Well, no comment :)

Very good service. The testing officer, John, was very friendly, polite and clear in his instructions and expectations. Hassle free and quick. Will recommend them to anyone. Get your licence with a breeze.

AMAZING PEOPLE. By far the best place to take your Driving Test. I have tried to get an appointment to pass the TPST with many, so called driving school but none of them have been as professional and helpful than Right Start Driving School. Always nice to deal with nice people. Keep doing a great job, this world needs it! Cheers

I highly recommend scheduling a drive test here at Right Start Driving School, rather than going through the weeks or months long wait for an opening at the DPS. The school office is staffed with friendly and capable people who are helpful. In addition to drivers ed and the drive test, RSDS offers a 30 minute Evaluation which is really a lesson on every part of the drive test. I found it very reassuring to speak with Lonnie about my concerns, and he focused on those areas with my daughter during the evaluation. While good driving and safety definitely come first, the atmosphere is not intimidating to a young person.

Hands down the best customer service! Lonnie is very professional and a kind person he was calm and gave clear directions from start to finish! Great experience worth every penny!

I have never seen anything but excellence from the educators, instructors, and examiners at the Right Start Driving School in Carrollton. They teach students of all levels to drive safely, and prepare them in theory and in practice. As in any school, students receive the amount of experience equal to the amount of effort they put into learning. All employees act professionally, but also makes the learning-to-drive experience fun and motivate the students to strive for perfection. The students who graduate from the Right Start program are well-prepared for the streets.

Such amazing staff! Really made me feel comfortable and took away all the anxiety I had before taking my drivers test. I really recommend taking the pre-test as well, very helpful!

Best 75 bucks spent ever! The instructors here are very patient, soft spoken and friendly people. This makes testing much more pleasant compared to the DMV.

Two of my kids have used right start driving school to pass their driving test. The tester was very patient and calm and professional. Thank you.

Best driving school ever to learn how to drive. Honest, professional and inexpensive. Every employee treated us with respect. Great place to take lessons and the State Drivers Test

Sent 2 kids for the DPS driving test here. They are great and very professional. Lonnie is a great tester and teacher! Thank you. Send your kids here for their driving test.

Worst driving school ever. Total scam, 50 dollars for one hour driving lessons? Seriously?! This is a complete rip off. It didn’t even help at all since I was assigned to different instructors who had different ways of teaching everytime I visit to practice. These people were unprofessional and rude, such as this woman who constantly made threats to fail me as if it were a real test. 200 dollars wasted for four driving lessons, not worth it.

Great experience. Past the DPS driving test with high marks. Sending my friends here.Some other driving school is trashing these guys with bad reviews. That is unfair. Bad reviews totally untrue.

I think this place is a decent place to go to for driving school, but a couple of people there can ruin an opinion for any person.If you did not take any of their courses and come in to take the driving test only, please ask for David, one of their driving instructors, he will take the time to talk with you and answer any questions. He was very kind and knowledgeable.In the beginning, we went in for a driving test and the other instructor was rude, condescending and frighten my child. Grant it my child failed the test, this person did not ask, Would like to go back and reschedule or Would like you continue and restart He made the decision to restart the test. As my child was upset and nervous she failed again. He spoke down to her when instructing her. We rescheduled again, come to find out the forms were incorrect and the 2 test my child previously had taken were invalid. When it explained to me which form was missing and what the form should say specifically, this instructor decided to talk down to me. I personally think this was based on my ethnicity, as if I was uneducated.I brought this up with a person name Patty, who called to deny my rescheduled appointment, she too not only talked down to me, but she decided to call my child a liar when I brought up the incident of the invalid testing and why the instructor did not give my child the option to restart or to reschedule. There was a heated exchange and she stood her ground and defended her instructor.I am not one to complain or write reviews, but this place should be rid of these 2 individuals.

This place is great! I took my adult 6 hours course here. The staff is nice and friendly.

Terrible experience with both driving test and dealing with paper work. The employees were especially rude. You have to go to the DPS to finalize the documents. Waste of $75 (plus $25 to make the license). Just save time and money and go straight to the DPS or find a different driving school- theres many around this area (email me and i will give you the details); I will be taking my son to Drive Smart.

Had a terrible experience here. Bad service, unprofessional driving instructors, especially that one sarcastic female driving instructor, eating and using her phone while teaching my child.

I am now sending child number 3 to Right Start Driving School. It was a positive experience all the way around. My new drivers were prepared for their written and driving test, passing both with flying colors.

Excellent place to learn to drive. Even better place to go to take the State Drivers Test. Everyone we met were great to do business with.

Exceeded my expectations. The owner Lonnie rode with me during my road test and was calm, and clear on his instructions making me feel at ease.

I honestly wish I could give this place 0 stars. It took me over a year to finish my drive times with them because the instructor was so rude and unhelpful. I was forced to finish the summer I before I moved off to college and they did very little to accommodate me. The office staff was also very rude, unprofessional, and incredibly disorganized. I would get multiple calls from different people trying to confirm my drive times because the person before them wouldnt make note of it. Although that is nothing compared to the drive times themselves. I was constantly scheduled with the same rude, condescending lady (despite asking to be scheduled with someone else multiple times) who not only was the worst teacher/instructor I have ever worked with for anything, but also was very unsafe and unprofessional by texting, making personal phone calls, and putting her feet up while with students. She even would randomly shout things with the intention of scaring the kids in the car and even adjusted my seat WHILE I was driving. By the time I was done I even reported her to the State for her behavior. I have telling everyone I know with kids, friends, nieces, nephews, or cousins not to let anyone close to them go to this driving school and I can guarantee that my parents wont be sending their 3 other kids here.

One of the greatest Texas Independent Driving Schools in History. Great courteous staffs ever. Friendly, knowledgeable and helpful.

Wish I had known about this before we invested $$$$$ in our local driving school. The staff is incredibly customer service oriented (even letting me text them documents to ask them if correct); The instructor compassionate and patient; The process SUPER EASY as they are affiliated with the DPS. and my daughter got in very easy without a lot of lead time and then took the test the same day as her guided lesson - with the same instructor. We then took her paper work to the DPS about 15 min away and she got her license. Low stress way to get a teens drivers license! (NOTE - for my sons experience, the Garland DPS mega center was a great place for his permit - as you can book an appointment online and get text status -- but HORRIBLE for the actual drivers test ..... a wait of two hours, even with an appointment, the tester questioning our insurance and insisting on calling the insurance co directly, then taking off points for my sons nervousness .... saying youre a good driver but i can tell you were nervous. you only checked your mirrors every 6 seconds instead of every 4 seconds. Never there again. Right Start all the way.

Very disorganized, full of miscommunications and lousy workers. They were very condescending and rude, though mistakes were made on their part. Owner denounces bad reviews stating they were sent by former employees? Theyre ignorant enough to not be able to distinguish from workers and customers. Save yourself from this terrible experience and go to Drive Safe instead! Cheaper, easier, and had very kind and helpful employees

Most of the problems that arose was due to the extremely unprofessional and rude employees. I have recently signed my child up for their drivers test, however, decided to switch to another school when their employees managed to talk down to me for providing them with wrong information when they were the ones that put it in wrong. The owner(also a road test instructor) unprofessional as well.

Honestly this place is terrible and the worst. the previous person that gave this place a one star is ABSOLUTELY correct, and Im assuming these other people are just associated as coworkers that gave this place a good review. I actually took classes here and let me tell you, the second hour i was put on the free way. I had NO experience what so ever but only left and right turns. The teacher is terrible. Sometimes it smells like marijuana. Honestly I would go here if it was because it was close, but other than that the place is awful. This place is dangerous and the people here are unfit to be teachers. I honestly think they can get a better pay as a nanny because they shouldnt teach people how to drive when they do a half assed job.

Above and beyond. I passed my drivers test and went to the DPS in Carrolloton, I forgot a form and my examiner drove all the way over to give it to me. Couldnt ask for a better 16th birthday!

Easily worth the 75 dollars to take the driving test, Great customer service.

I had NO EXPERIENCE at all with my first lesson, I pulled out onto the street being nervous as heck. I wasnt too sure why we finished our lesson too quick, Only had 30 minutes with my first lesson, which resulted in us finishing early.

If you need to take a road test to get your drivers license and want to avoid testing at dps. I highly recommend this place. They are a third party tester authorized by the dps. Instead of waiting for months for an appointment at the dps, you can schedule your road test and get an appointment within a few days, sometimes, same day. Keep in mind this may be more expensive than going through the dps but it is worth every penny. The staff was friendly, My daughters tester was very nice. Gave excellent feedback and advice and seemed to genuinely want to help. And we didnt have to wait months to get into the dps.

There are some driving instructors that will just yell at you because you messed up even though its your FIRST time learning how to drive. The workers there at the office constantly messed up my times and told me wrong information about their policies. Recently, their staff have been getting worse and worse each day.

Do not attend this school. Extremely unprofessional service, Just had an argument with the front desk manager.5 stars are paid reviews, dont listen to them.

Profesional school with instructors who really know how to teach kids.

I wasted money here. Dont do the same thing I did.

Our child was sick and we didnt have phone service for a week, and our child misses a drive time on an unreasonable time and date, We are charged of $25. Do not go to this school, they are money grabbing scum!

Last month my daughter had a driving time and her instructor was this SARCASTIC woman that was EATING and using her PHONE!! Also, she took her driving test recently and failed because she was unprepared due to the teachers. DONT let your kids come here and go to Sears or something. Also, one of the reviews here work for the Right Start Driving School.

Ive called 5 times already and no one has answered.

Nice staff, fair road examination.

Seen multiple unprofessional acts by this schools staff, such as fake reviews on competing schools (their own too, Im sure) and reckless supervised driving.

The woman who answers a phone was very Rude while giving information !!!

Dont attend this school. Please do not.

Best classes ever

Woman answering the phone was very condescending and rude

Very professional people